Ashanti Murphy
Gulfport
Summary
Dynamic Workforce Management Specialist with a proven track record at Beau Rivage Resort & Casino, excelling in scheduling optimization and strategic workforce planning. Adept at enhancing employee utilization and minimizing labor costs while fostering teamwork and effective communication. Recognized for implementing process improvements that significantly increased accuracy in workforce planning reports.
Overview
6
6
years of professional experience
Work History
Workforce Management Specialist
Beau Rivage Resort & Casino
Biloxi, MS
10.2019 - Current
- Manage the scheduling of multiply departments within the Beau Rivage .
- Developed scheduling strategies to enhance employee utilization and minimize labor costs.
- Led initiatives for process improvements that enhanced accuracy in workforce planning reports.
- Managed employee schedules, ensuring adequate coverage for all shifts while minimizing labor expenses.
- Work with department leaders and HR to align staffing and business goals.
- Handle daily operational task like time editing and schedule adjustments.
- Provide employee services such as processing call outs , responding to employee inquiries and ensuring accurate scheduling and time off for PTO /LOAs
- Create job requisitions and post as needed as a priority to reduce the time it takes to bring in needed staffing.
- Provide support to other WFM team members and leadership as needed to help ensure the overall success of the WFM department .
Customer Care Host
Beau Rivage Resort & Casino
Biloxi, MS
10.2019 - 06.2022
- Trained new hosts on operational procedures and customer service standards.
- Resolved guest inquiries and complaints promptly, enhancing satisfaction levels.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
High School Diploma -
Harrison Central High School
Gulfport, MSSkills
- Strategic thinking
- Scheduling optimization
- Demand forecasting
- Workforce planning
- Resolving issues
- Microsoft Excel
- Managing schedules
- Workforce management
- Business forecasting
- Staffing requirements
- Setting schedules
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Decision-making
Accomplishments
Completed jump start in 2025 enhancing my skills and career prospects
Timeline
Workforce Management Specialist
Beau Rivage Resort & Casino
10.2019 - Current
Customer Care Host
Beau Rivage Resort & Casino
10.2019 - 06.2022
High School Diploma -
Harrison Central High School