ASHAUNA CARTER
Clinton
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Receptionist
MERIT HEALTH
Flowood
07.2023 - Current
- Monitored patient progress through ongoing communications, troubleshooting barriers to care and celebrating healthcare milestones.
- Bridged gaps between patients, providers and insurance companies through strategic, multi-channel communications to enhance care coordination.
- Performed thorough patient evaluations to assess medical, behavioral, and support needs.
- Facilitated referrals, secured prior authorizations, and verified insurance companies.
- Partnered with medical teams to communicate care plans that aligned with patients' real-life needs and circumstances.
- Maintained consistent communication with patients and families to improve understanding and continuity of care.
Pharmacy Technician
WALGREENS
Flowood
11.2024 - 05.2026
- Reviewed and verified prescription orders, patient data, submitted accurate prior authorization request to ensure medication coverage and reimbursement.
- Resolved appeals and grievances within required turnaround times, ensuring adherence to quality, compliance, and regulatory standards.
- Collaborated with insurance carriers, healthcare providers, and patients to effectively resolve complex billing discrepancies.
- Conducted outbound calls with patients to verify demographics, insurance, and prescription information.
- Reviewed claims for appropriate guidelines, coding, and member identification processes to support accurate processing.
Certified Trainer
RAISING CANES
02.2020 - 11.2024
- Managed high-volume customer interactions, ensuring quick and accurate service delivery.
- Supported multiple stations during peak hours, enhancing overall team efficiency.
- Uphold strict food safety and sanitation standards in a fast-paced setting.
- Collaborated with team members to achieve service time goals, contributing to a smoother workflow.
- Processed high volume transactions with accuracy and attention to detail.
Education
COLLEGE - Health Administration
Holmes Community College
Goodman, MS 08.2021 - 08.2026
HIGH SCHOOL DIPLOMA -
Clinton High School
Clinton, MSSkills
- Healthcare coordination
- Insurance verification
- Claims Adjudication
- Patient evaluation
- Healthcare Software
- Information Management
- Time Management
- Team Collaboration
- Organizational skills
- Analytical Thinking
- Communication
- Customer service
- Healthcare Environment
Timeline
Pharmacy Technician
WALGREENS
11.2024 - 05.2026
Receptionist
MERIT HEALTH
07.2023 - Current
COLLEGE - Health Administration
Holmes Community College
08.2021 - 08.2026
Certified Trainer
RAISING CANES
02.2020 - 11.2024
HIGH SCHOOL DIPLOMA -
Clinton High School