Ashleigh Benavidez
Bay Saint Louis
Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering almost seven years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Successful pharmacy technician bringing several years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Detail-focused Pharmacy Technician recognized for productivity and efficiency in completing tasks. Skilled in medication dispensing, inventory management, and pharmaceutical calculations. Excel at communication, teamwork, and customer service, ensuring smooth pharmacy operations. Committed to maintaining accuracy and confidentiality in handling prescriptions and patient information.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
Diamondhead
04.2020 - Current
- Processed prescription orders accurately and efficiently within fast-paced environment.
- Assisted customers with medication inquiries and provided exceptional service.
- Managed inventory levels, ensuring medications were stocked and organized.
- Operated pharmacy software for prescription processing and patient record maintenance.
- Trained new technicians on pharmacy procedures and customer service standards.
- Maintained a clean and compliant work area following safety regulations.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Assisted in training new employees on pharmacy procedures.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Interpreted and processed medication orders under supervision of pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
Sales Associate
Cvs Pharmacy Inc.
Diamondhead
04.2019 - Current
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Helped average of 150 customers per day by responding to inquiries and locating products.
- Helped customers sign up for loyalty programs.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Recommended optimal merchandise based on customer needs and desires.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Stayed up to date on store promotions, payment policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Assisted customers in locating products and answering inquiries.
- Operated cash register and processed transactions accurately.
- Educated customers on promotions and loyalty programs.
- Resolved customer complaints to ensure satisfaction and retention.
- Participated in training sessions to enhance product knowledge.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
Education
Medical Billing & Coding -
Blue Cliff College
Alexandria, LA 01.2020 - 04.2022
Health Information Management -
Blue Cliff College
Alexandria, LA 01.2020 - 04.2022
High School Diploma -
Penn Foster High School
Gulfport01-2016
Skills
- Merchandising knowledge
- POS system operation
- Listening skills
- Verbal/written communication
- Retail merchandising expertise
- Customer- and service-oriented
- Superb time management
- Energetic self-starter
- Product Sales
- Reliable and punctual
- Customer service
- Outgoing personality
- Reading comprehension skills
- Cash register operation
- Excellent communication skills
- Written and oral communication skills
- Money handling through the register
- Inventory control
- Prescription processing
- Regulatory compliance
- Attention to detail
- Effective communication
- Time management
- Pharmaceutical calculations
- Prescription filling
- Labeling prescriptions
- Proper labeling
- Labeling accuracy
- FDA drug safety guidelines
- Point of sale systems proficiency
- Resolving customer issues
- Medication dispensing
Accomplishments
- Have received 3 promotions since my time at CVS started in 2019
- Have received multiple recognitions from customers throughout my time at CVS
Certification
- Health Information Management
- Medical Billing & Coding
- Pharmacy Technician license
- NHA licensed
Timeline
Pharmacy Technician
CVS Pharmacy
04.2020 - Current
Medical Billing & Coding -
Blue Cliff College
01.2020 - 04.2022
Health Information Management -
Blue Cliff College
01.2020 - 04.2022
Sales Associate
Cvs Pharmacy Inc.
04.2019 - Current
High School Diploma -
Penn Foster High School