ASHLEY ALDRIDGE
Southaven
Summary
Seasoned 911 Communications Supervisor skilled in emergency response coordination, radio communication management, and training. Proven ability to enhance dispatch operations and ensure quality assurance in high-pressure environments.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
911 Communications Supervisor
Shoals Ambulance
Memphis
10.2023 - Current
- Coordinated emergency response communications to enhance collaboration between dispatchers and responders.
- Managed radio communications to ensure clear and accurate information flow.
- Trained new team members on communication protocols and system operations to ensure effective response capabilities.
- Assisted in monitoring multiple emergency channels for urgent requests.
- Implemented procedures for logging calls and tracking response times.
- Collaborated with law enforcement and emergency services during incidents.
- Maintained system documentation for operational efficiency and compliance.
- Facilitated regular team meetings to discuss protocol updates and training needs.
- Conducted regular meetings with staff members to discuss performance issues or concerns.
- Trained new staff members on how to use computer systems used by the center.
- Conducted quality assurance evaluations of call-takers and dispatchers to uphold service standards in the 911 Communications Center.
Dispatch Coordinator
RoadOne
Memphis
09.2021 - 09.2023
- Coordinated daily dispatch operations to optimize load scheduling and driver assignments.
- Communicated with drivers to facilitate on-time pick-up and delivery of shipments.
- Monitored freight movement through tracking systems to provide timely updates.
- Collaborated with warehouse staff to manage inventory and streamline logistics processes.
- Coordinated with customers and vendors to resolve shipping issues efficiently.
- Managed documentation for shipments, ensuring compliance with industry regulations.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Tracked real-time location of vehicles using GPS technology.
- Maintained up-to-date records of freight movement and shipment tracking information in the system.
- Assigned deliveries to drivers according to their availability and route optimization guidelines.
- Implemented procedures for monitoring driver hours-of-service compliance with DOT regulations.
- Monitored driver performance in terms of timeliness and safety regulations compliance.
- Prepared daily work and run schedules.
- Documented services performed, operations information, and dispatch details in the system.
- Scheduled and dispatched workers and vehicles to various locations using radios and telephones.
- Arranged for repairs to restore service and schedules.
Outbound Supervisor
Grainger
Southaven
10.2009 - 02.2020
- Supervised outbound logistics operations to ensure timely order fulfillment.
- Coordinated team schedules to optimize workflow and resource allocation.
- Implemented process improvements to enhance efficiency in order processing.
- Monitored inventory levels to prevent stock shortages in outbound shipments.
- Communicated with carriers to arrange transportation for outbound deliveries.
- Collaborated with other departments to streamline order fulfillment processes.
- Worked closely with upper management to develop long term plans for growth of outbound calling operations.
- Generated reports on call volume, average handle time, and first call resolution rate to monitor outbound calling performance.
- Trained staff on safety protocols and operational procedures effectively.
- Provided feedback to employees on their performance during weekly one-on-one meetings.
- Responded promptly to customer inquiries via email or phone regarding products or services offered by the company.
- Analyzed data from outbound calls to identify areas for improvement in customer experience.
- Developed training materials for use in onboarding new hires into Outbound Department roles.
- Assessed workflow processes and recommended improvements to enhance operational efficiency.
- Trained and mentored new staff on policies and procedures for outbound calls to ensure compliance and effectiveness.
- Documented all customer interactions in CRM system according to established protocols.
Education
Associate of Applied Science - MEDICAL ASSISTANT
Delta Technical College
Horn Lake, MS05.2022
High School Diploma -
SOUTHAVEN HIGH
Southaven, MS05.2004
Some College (No Degree) - Business Administration
Northwest Mississippi Community College
Senatobia, MSSkills
- Emergency coordination
- Dispatch oversight
- Call logging procedures
- Quality evaluations
- Radio management
- Training and mentoring
Certification
QEMD
Timeline
911 Communications Supervisor
Shoals Ambulance
10.2023 - Current
Dispatch Coordinator
RoadOne
09.2021 - 09.2023
Outbound Supervisor
Grainger
10.2009 - 02.2020
Associate of Applied Science - MEDICAL ASSISTANT
Delta Technical College
High School Diploma -
SOUTHAVEN HIGH
Some College (No Degree) - Business Administration
Northwest Mississippi Community College