Ashley Brown
Vicksburg
Summary
Results-driven Branch Manager with 8+ years of experience in consumer finance and lending, including 6+ years of progressive leadership at OneMain Financial. Proven success leading multi-million-dollar branches, coaching high-performing teams, driving sales growth, ensuring regulatory compliance, and delivering exceptional customer service.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Branch Manager
OneMain Financial
Vicksburg, MS
05.2019 - Current
- Manage daily operations of branches with portfolios up to $15 million.
- Lead hiring, coaching, performance management, and employee development.
- Consistently exceed lending, insurance, production, and profitability goals.
- Evaluate loan applications and ensure compliance with company and regulatory requirements.
- Strengthen customer relationships while resolving escalated concerns.
- Partner with senior leadership to improve branch performance and operational efficiency.
- Oversaw team performance, providing coaching and mentorship to improve service delivery.
- Analyzed financial reports to drive informed decision-making and optimize branch profitability.
- Cultivated strong relationships with clients, addressing concerns and fostering loyalty.
- Managed recruitment, training, and development of staff to build a high-performing team.
- Maintained friendly and professional customer interactions.
Manager
Tower Loan
09.2017 - 05.2019
- Promoted from Manager Trainee to Branch Manager within two years.
- Managed branch operations, lending decisions, collections, and business development.
- Recruited, trained, and developed employees to improve performance.
- Recognized for strong branch results, customer service, and low delinquency rates.
Education
Bachelor of Science - Speech Pathology
Delta State University
Skills
- Branch Operations
- Team Leadership
- Consumer Lending
- Loan Underwriting
- Sales Management
- Business Development
- Regulatory Compliance
- Customer Relationship Management
- Collections
- Hiring & Training
- Performance Coaching
- Problem Solving
- Attention to detail
- Excellent work ethic
Certification
Notary
Life Insurance
Previous Positions at OneMain Financial
- Interim Branch Manager (2021)
- Senior Loan Specialist (2021–2022)
- Lead Branch Collections Specialist / Loan Servicing Specialist (2019–2021)
- Personal Loan Specialist (2019)
Timeline
Branch Manager
OneMain Financial
05.2019 - Current
Manager
Tower Loan
09.2017 - 05.2019
Bachelor of Science - Speech Pathology
Delta State University