Ashley Dennis
Morton
Summary
Top-performing, self-directed, and customer service oriented professional with management and retail experience. Possess a strong understanding of the importance of accurate claims processing. Remain committed to ensuring optimal client outcomes. Work experience shows ability to perform progressively more responsible duties.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Health Plan Specialist
Firstsource Solutions
Morton
04.2025 - Current
- Resolve member inquiries regarding benefits and coverage options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Full Time Parent
Morton
06.2013 - Current
- Provide encouragement, support, and access to activities that enable the development of skills.
- Develop, manage, and maintain a budget effectively.
- Coordinate and facilitate medical care, meals, and educational and social activities.
Full Time Health Plan Specialist
SupportNinja
10.2024 - 04.2025
- Company Overview: Medica Advantage PPO and Group Plans.
- Answering calls and addressing plan member questions in regards to their benefits in a professional manner.
- Using multiple monitors.
- Documentation for calls, ordering member materials, filing grievances when needed, and looking into claims.
- Four step Verification on each call.
- Medica Advantage PPO and Group Plans.
Assistant Manager / Retail Cashier / Customer Service
Dollar General
Polkville
09.2020 - 04.2021
- Advanced from Cashier to Assistant Manager.
- Built relationships and stayed attentive to employees by motivating them to succeed and improve.
- Served as direct point of contact and delivered excellent customer service with a positive attitude.
- Operated cash register, scanned merchandise, accepted payments, and stocked shelves.
- Accounted for cash drawer at end of shift.
- Worked as part of a team and interacted with diverse customers and staff members.
Assistant Manager / Cashier / Customer Service
Ward's Restaurant
Magee
03.2020 - 08.2020
- Received promotion from Cashier to Assistant Manager.
- Led team during each shift, trained team members, and reinforced food safety and safe working procedures.
- Established and maintained effective working relationships with employees.
- Identified problems, initiated corrective action, and maintained fast and accurate service.
- Performed various tasks including food production and serving customers at the front counter.
- Took orders, operated cash register, accepted payments, and made accurate change.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
- Customer support
- Member outreach
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Active listening
- Customer account review
High Academic Honors
High Academic Honors Recognition / Dean’s List.
Timeline
Health Plan Specialist
Firstsource Solutions
04.2025 - Current
Full Time Health Plan Specialist
SupportNinja
10.2024 - 04.2025
Assistant Manager / Retail Cashier / Customer Service
Dollar General
09.2020 - 04.2021
Assistant Manager / Cashier / Customer Service
Ward's Restaurant
03.2020 - 08.2020
Full Time Parent
06.2013 - Current
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy