Ashley Hallman
Biloxi
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Bartender/Cocktail Server
Treasure Bay Casino Biloxi
12.2020 - Current
- Exceptional guest service.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently helped other team members with responsibilities.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Beverage Supervisor
Treasure Bay Casino Biloxi
08.2020 - 12.2020
- Held pre-shift to inform staff of events, activities happening, and cut-offs made that day.
- Responsible for schedules made, inputting data of sales into system for record keeping.
- Kept team operating according to high standards of cleanliness and sanitation, protecting staff and guests from unnecessary risks.
- Conducted regular performance evaluations for staff members, providing constructive feedback for continuous improvement opportunities.
- Resolved customer complaints promptly, resulting in improved guest relations and repeat business opportunities.
General Manager
Margaritaville Resort Biloxi
04.2016 - 05.2020
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee evaluations, and contract details.
Education
High School Diploma -
Vancleave High School
Vancleave, MS05-2008
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
Timeline
Bartender/Cocktail Server
Treasure Bay Casino Biloxi
12.2020 - Current
Beverage Supervisor
Treasure Bay Casino Biloxi
08.2020 - 12.2020
General Manager
Margaritaville Resort Biloxi
04.2016 - 05.2020
High School Diploma -
Vancleave High School
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