Ashley Jenkins
Pearl
Summary
Professional leader with substantial experience in team management and operational excellence. Strong focus on driving results and fostering collaborative environments, adaptable to evolving challenges. Expertise in strategic planning, customer service, and staff development. Known for reliability, integrity, and solutions-oriented approach.
Overview
20
20
years of professional experience
Work History
Operations Branch Lead
Cadence Bank
11.2023 - Current
- Led daily operations, ensuring compliance with company policies and procedures.
- Coordinated team schedules to optimize branch efficiency and service levels.
- Trained new employees on systems, processes, and safety protocols.
- Implemented process improvements that enhanced customer satisfaction ratings.
- Supervised cash handling operations to ensure accuracy and compliance with policies.
- Trained and mentored staff on customer service standards and operational procedures.
- Managed daily branch operations, including balancing cash drawers and resolving discrepancies.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Answered inquiries regarding checking and savings accounts and other related products.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
Sales Solution Advocate
C Spire
06.2017 - 03.2021
- Experience Highlights: Work in a call center environment
- Answer calls from customers in a fast paced environment
- The representative is responsible for maintaining a sales goals and meeting a sales quota on a monthly basis in order to be paid at 100% and to be in within guidelines.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Monitored customer order process and addressed customer issues.
Customer Contact Rep-Mortgage
Trustmark National Bank
10.2012 - 11.2016
- Highlights: Handle a large volume of incoming calls in a contact center
- Customers range from banking to mortgage
- Explained billing and also assisted with customer concerns of escrow and other insurance related issues in mortgage
- Taking payments, assisting with on-line banking and providing outstanding customer service were other tasks that I completed.
Sales Customer Account Executive
Comcast Cable
01.2009 - 01.2011
- Handle large volumes of incoming telephone calls covering full range of customer service with regards to billing issues and video services in a prompt and professional manner; tasked to cross sell in order to upgrade or initiate services.
Store Manager
Checkpoint LLC
01.2007 - 01.2008
- Assisted customers with applying and receiving a payday advance loan
- Achieved quota for required amount of loans taken out per month
- Processed payments as well as made collection calls on overdue accounts
- Gathered, verified, and delivered all bank deposits.
Corrections Officer
Mississippi Department Of Corrections
01.2006 - 01.2007
- In charge of observing all prisoner activities
- Being alert at all times incase of suspicious or unusual behaviors
- Responsible for the accurate count of all inmates at all times
- Conducted physical searches of prisoners, visitors, cellblocks, as well as incoming mail for prohibited items.
Education
Associate - Business Administration
Belhaven University
Jackson, MS05.2020
High School Diploma -
Pearl High School
05.2002
Skills
- Call Center
- CSR
- Customer Service
- Customer Care
- Escrow
- Employee Development
- Strategic Planning
- Operations Management
- Business Development
- Team management
- Operations management
- Sales leadership
- Willing to learn
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Operations Branch Lead
Cadence Bank
11.2023 - Current
Sales Solution Advocate
C Spire
06.2017 - 03.2021
Customer Contact Rep-Mortgage
Trustmark National Bank
10.2012 - 11.2016
Sales Customer Account Executive
Comcast Cable
01.2009 - 01.2011
Store Manager
Checkpoint LLC
01.2007 - 01.2008
Corrections Officer
Mississippi Department Of Corrections
01.2006 - 01.2007
High School Diploma -
Pearl High School
Associate - Business Administration
Belhaven University