Ashley Kelly
Ellisville,MS
Summary
Possesses valuable experience in patient interactions and administrative tasks, ensuring smooth daily operations. Known for teamwork, adaptability, and delivering high-quality service with focus on patient satisfaction while maintaining a calm and welcoming environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Account Representative
Thermo-Kool
01.2021 - 12.2024
- Manage customer requests, quotes, and complaints
- Help manage customer expectations and build partner relationships
- Provide unparallel customer service, support, and retention for territory growth
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Managed sensitive customer information diligently, maintaining strict adherence to data privacy regulations and company policies.
Customer Account Representative
Howard Technology Solutions
01.2017 - 01.2021
- Company Overview: Medical
- Manage customer requests, questions, and complaints in a variety of support channels for over five years of healthcare facilities covering 11 states
- Order entry and processing for products and services, quote, and PO verification for accuracy
- Build an extensive and mutually beneficial relationship between customers and Howard’s expanding line of products
- Manage customer expectations and work to resolve recurring issues
- Worked with medical teams on smooth implementation and operation of new products.
- Ensured regulatory compliance with HIPAA guidelines and other relevant laws, protecting patient privacy while handling sensitive medical data.
Strategic Account Representative
Howard Technology Solutions
01.2014 - 01.2017
- Utilized a comprehensive, research-based approach for prospecting and outreach to potential customers
- Hold intelligent and engaging conversations over the phone and email
- Continually exceeded sales goals for the medical division of Howard Technology Solutions, with over 3200 employees and annual revenues exceeding $1 billion
- Sort qualifying leads and engages to determine viability, educate prospective clients about our product line, and schedule meetings and calls with the outside Account Representative
- Assist hospitals that sought innovative solutions with the use of mobile technology to reduce error and enhance the quality of patient care
- Accomplished medical sales professional with a strong passion for customer satisfaction, customer retention, and territory growth
Pharmacy Clerk
Wallace Discount Drugs
05.2013 - 10.2014
- Processed transactions using point-of-sale systems, maintaining precise records of sales and payments.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Provided customer service by answering queries, resolving issues, and guiding on medication usage.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Improved customer trust with confidential handling of sensitive health information.
- Greeted customers at counter and provided excellent customer service.
Education
B.S. - Human Resource Management Online
WGU- Western Governors University
Utah05-2025
AA - Liberal Arts
Jones College
Ellisville, MS01.2010
Skills
- Sales & Leadership
- Adaptable
- Dedicated customer service & retention strategies
- Conflict resolution skills
- Telecommunications
- CRM Management
- Vendor Relations
- POC Technology
Certification
- Six Sigma Certification
- Phlebotomy Technician NPCE, 2023, JULY
- EKG Technician NPCE, 2023, JULY
Timeline
Customer Account Representative
Thermo-Kool
01.2021 - 12.2024
Customer Account Representative
Howard Technology Solutions
01.2017 - 01.2021
Strategic Account Representative
Howard Technology Solutions
01.2014 - 01.2017
Pharmacy Clerk
Wallace Discount Drugs
05.2013 - 10.2014
- Six Sigma Certification
- Phlebotomy Technician NPCE, 2023, JULY
- EKG Technician NPCE, 2023, JULY
B.S. - Human Resource Management Online
WGU- Western Governors University
AA - Liberal Arts
Jones College
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