Ashley Leggett
Jackson
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving drives a commitment to delivering exceptional service. Recognized for adaptability to evolving needs and a collaborative spirit that fosters effective teamwork, consistently achieving results through efficient and empathetic engagement. A proactive approach ensures alignment with customer expectations and organizational objectives, establishing a reputation for reliability and excellence.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
TTEC
08.2023 - Current
- Provided expert assistance for NY Tolling and E-ZPass inquiries through phone and chat.
- Appointed to handle unique assignments like image review and chat support.
- - Resolve billing issues, account concerns, and plate disputes with efficiency and empathy
- - Consistently meet performance goals while working independently from home
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Online Fulfillment Associate
Walmart
06.2018 - 07.2023
- - Fulfilled online customer orders accurately and on time in a high-paced retail environment
- - Maintained organized stockrooms and assisted with product inventory
- - Provided excellent customer service during order pickups and in-store assistance
- - Trained new associates on order processing and safety procedures
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Healthcare Customer Support
Concentrix
05.2016 - 05.2018
- - Assisted Medicare members and providers with plan coverage, eligibility, and claims
- - Handled sensitive health information in compliance with HIPAA standards
- - Delivered clear, compassionate communication to a senior-based customer base
- - Managed complex accounts and escalated concerns with professionalism
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Cornerstone High School
Skills
- - Remote & In-Person Customer Service
- - Medicare & Healthcare Support
- - Chat Support & Image Review
- - Order Fulfillment & Inventory Management
- - Conflict Resolution & Billing
- - Adaptability, Teamwork, Time Management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- POS system instruction
- Performance metrics
- Outbound sales
- Customer relationship building
Timeline
Customer Service Representative
TTEC
08.2023 - Current
Online Fulfillment Associate
Walmart
06.2018 - 07.2023
Healthcare Customer Support
Concentrix
05.2016 - 05.2018
High School Diploma -
Cornerstone High School
Similar Profiles
Edward James PeñalosaEdward James Peñalosa
Patient Support Representative at TTECPatient Support Representative at TTEC
STAN MILLERSTAN MILLER
Service Delivery Manager at TTECService Delivery Manager at TTEC
Sheila ParkerSheila Parker
Customer Service Representative at TTECCustomer Service Representative at TTEC
Matthew BernardMatthew Bernard
Executive Director at TTECExecutive Director at TTEC
Christine CummingsChristine Cummings
Vice President, Sales & Service Contact Center Ops at CARiD (Auto Parts, LLC)Vice President, Sales & Service Contact Center Ops at CARiD (Auto Parts, LLC)