Ashley Pickell
Richland
Summary
Dedicated Customer Support Specialist with strong problem-solving and communication skills. Proven track record in assisting customers, managing records, and delivering exceptional service. Ready to enhance customer satisfaction through effective issue resolution.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Teleporformance
04.2025 - 02.2026
- Assisted customers with product inquiries and troubleshooting, enhancing customer satisfaction.
- Collaborated with team members to effectively resolve complex customer concerns, improving overall service quality.
- Maintained knowledge of company products and services for effective support.
- Delivered timely responses to customer emails and chats, ensuring consistent communication and support.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Data entry
Alorica
05.2022 - 02.2024
- Time management and Self-Discipline
- Microsoft Office/ Google Workspace
- Applied problem-solving techniques to identify and resolve issues, ensuring data accuracy and integrity.
- Performed data entry into electronic health records system.
- Performed data entry to update customer account information, maintaining up-to-date records for improved customer service.
- Executed data entry into various accounting systems, contributing to streamlined financial reporting and record-keeping.
Receptionist
Smile Design Orthodontics
Pearl
11.2020 - 03.2022
- Welcomed patients and facilitated appointment scheduling to enhance patient experience.
- Answered phone calls and directed inquiries to appropriate staff members.
- Streamlined communication between patients and orthodontic team members to improve service delivery.
- Maintained accurate patient records in electronic health record systems to ensure compliance and accessibility.
Education
High School Diploma -
Richland High School
Richland, MS05-2015
Skills
- Customer service excellence
- Customer relationship management
- Issue resolution
- Troubleshooting
- Remote support tools
- Data entry
- Appointment scheduling
- Microsoft Office
- Problem solving
- Attention to detail
- Verbal and written communication
- Email communication
- Interpersonal communication
- Self-discipline
- Customer service excellence
Timeline
Customer Support Specialist
Teleporformance
04.2025 - 02.2026
Data entry
Alorica
05.2022 - 02.2024
Receptionist
Smile Design Orthodontics
11.2020 - 03.2022
High School Diploma -
Richland High School