Open To Work
Ashley Townsend
Southhaven
Summary
Floral lead at Kroger with a proven track record in designing custom arrangements and enhancing customer satisfaction. Skilled in inventory management and team training, I foster collaboration and problem-solving. My attention to detail and organizational skills have consistently optimized workflow, contributing to increased sales and a loyal customer base.
Overview
17
17
years of professional experience
Work History
Floral Lead
Kroger
06.2017 - Current
- Designed custom floral arrangements for various events, enhancing client satisfaction and brand reputation.
- Managed inventory, ensuring optimal stock levels and minimizing waste through effective ordering practices.
- Trained junior staff on floral design techniques and customer service standards, fostering skill development and teamwork.
- Developed seasonal displays to attract customers, increasing foot traffic and sales during peak periods.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Provided customers with care directions for flower arrangements.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Contributed to a positive work environment through collaborative problem-solving and supportive teamwork among staff members.
- Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
- Optimized workflow efficiency by organizing tools/materials necessary for specific projects in advance.
- Resolved customer complaints with empathy and professionalism, maintaining positive store image.
- Assisted customers with plant selection, providing tailored gardening advice and support.
- Designed intricate balloon sculptures for events, enhancing visual appeal and guest engagement.
Mortician
High Point Funeral Home & Crematorium
01.2017 - 05.2017
- Provided compassionate support to grieving families during arrangements.
- Ensured compliance with state regulations regarding embalming and cremation processes.
- Assisted families in creating personalized memorial services that honored the life of the deceased individual.
- Meticulously prepared bodies for viewing or cremation according to family requests.
- Streamlined office procedures for greater efficiency in scheduling appointments and managing client communications.
- Picked up deceased at private homes, hospitals and county morgues.
- Completed death certificates, burial permits and other legal documents for families.
Assistant
Mihlon Family Chiropractic
12.2011 - 12.2014
- Assisted in managing patient records using electronic health record systems for accuracy.
- Greeted guests in with friendliness and professionalism.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Managed office dog's feeding, exercise, and medication schedules, adhering to specific client instructions.
- Led restructuring of office signage and interior design.
Cahier/Cook
Domino's Pizza
05.2009 - 02.2011
- Processed customer transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Monitored cooking times and temperatures to achieve optimal product quality.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Junior Camp Counselor
Amity Acres Girl Scout Camp
06.2010 - 08.2010
- Supervised daily camp activities, ensuring safety and engagement for all participants.
- Facilitated team-building exercises, promoting collaboration among campers.
- Monitored camper behavior, providing guidance to resolve conflicts effectively.
- Maintained high levels of energy and enthusiasm throughout long days filled with various activities, ensuring consistent engagement from all participants.
- Promoted a safe and inclusive environment for all campers through effective supervision and conflict resolution strategies.
- Reinforced positive behavior among campers through consistent praise and recognition of individual accomplishments while also addressing any inappropriate actions in a constructive manner.
- Ensured camper safety by adhering to strict guidelines during outdoor excursions, water-based activities, and overnight stays.
- Collaborated with fellow counselors to create memorable events like talent shows, theme days, and team-building exercises.
Education
No Degree - Mortuary Science
No Degree - Mortuary Science
High School Diploma -
02-2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving
- Multitasking
- Dependable and responsible
- Flexible and adaptable
- Critical thinking
- Organizational skills
Work Preference
Job Search Status
Open to workWork Type
Full TimeGig WorkSalary Range
$19/hr - $1000/hrTimeline
Floral Lead - Kroger
06.2017 - Current
Mortician - High Point Funeral Home & Crematorium
01.2017 - 05.2017
Assistant - Mihlon Family Chiropractic
12.2011 - 12.2014
Junior Camp Counselor - Amity Acres Girl Scout Camp
06.2010 - 08.2010
Cahier/Cook - Domino's Pizza
05.2009 - 02.2011
Northwest Mississippi Community College - No Degree, Mortuary Science
Ocean County College - No Degree, Mortuary Science
Central Regional High School - High School Diploma,