Ashley Walker
Winona
Summary
Dedicated and results-driven HR leader with a strong passion for fostering positive workplace environments and promoting employee satisfaction. Proven expertise in HR management within high-volume manufacturing environments, with strengths in employee relations, talent acquisition, and workforce planning. Seeking to contribute strategic leadership to a dynamic organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Interim HR Manager
Modine Manufacturing
Grenada
01.2024 - Current
- Lead HR functions for a large-scale manufacturing facility overseeing 800+ employees.
- Provide strategic direction on workforce planning, talent acquisition, and employee engagement initiatives.
- Manage employee relations, investigations, and conflict resolution while ensuring compliance with labor laws and internal policies.
- Partner with senior leadership to support organizational goals through effective people management and continuous process improvement.
- Oversee disciplinary actions, performance management, and leadership coaching.
- Collaborate with production leadership on staffing needs, retention strategies, and succession planning.
- Monitor HR metrics (turnover, absenteeism, retention) to guide policy and cultural improvements.
Human Resources Specialist
Modine Manufacturing
Grenada
01.2021 - 12.2023
- Oversaw all internal job bids and conducted MDES hearings and related documentation.
- Led recruitment processes, including sourcing, screening, interviewing, and onboarding.
- Facilitated new employee training and seamless integration into company culture.
- Managed employee concerns and promoted a positive, compliant work environment.
- Assisted in policy development and maintained employee records and compliance.
- Supported HR department operations including OJT contracts and administrative systems.
Market/District Manager
Circle K - Corporate
08.2018 - 11.2021
- Directed regional operations and implemented sales strategies to meet growth targets.
- Analyzed market trends and performance metrics to optimize regional results.
- Led and coached multi-unit teams while ensuring compliance and service excellence.
HR Recruiter
Modine Manufacturing
Grenada
01.2021 - 05.2021
- Partnered with hiring managers to define roles and source qualified candidates.
- Conducted interviews, reference checks, and background screenings.
- Managed offer negotiations and facilitated a smooth onboarding process.
QSR Supervisor
Circle K
Winona
04.2014 - 08.2018
- Oversaw daily restaurant operations, including customer service, food preparation, and overall guest experience.
- Recruited, trained, and supervised staff to ensure high performance and exceptional customer service.
- Developed and implemented operational policies and procedures to maintain a clean, organized, and efficient restaurant.
- Managed inventory, ordering, and supply management to meet budget and sales goals.
- Ensured compliance with all health and safety regulations and food hygiene standards.
- Monitored and analyzed financial performance, including sales and expenses, to maximize profitability.
- Addressed customer concerns and complaints in a professional and timely manner.
- Collaborated with the kitchen staff to maintain high-quality food standards and consistency.
Case Manager
Asurion
Birmingham
10.2011 - 04.2014
- Managed and prioritized technical support cases, ensuring timely resolution and adherence to service level agreements.
- Served as the primary point of contact for escalated technical issues, providing expert guidance and support to resolve complex customer concerns.
- Led, mentored, and coached a team of technical support specialists, providing guidance on case management, technical troubleshooting, and customer interaction.
- Collaborated with cross-functional teams, including product development and engineering, to identify and resolve recurring technical issues and improve product functionality.
- Developed and implemented strategies to enhance the efficiency and effectiveness of the technical support process, including the implementation of new tools and technologies.
- Analyzed technical support metrics and performance data to identify trends, areas for improvement, and opportunities to enhance the customer experience.
- Fostered a customer-centric culture within the technical support team, emphasizing the importance of empathy, communication, and problem-solving.
Front Desk Manager
Viking Range Corporation
Greenwood
05.2006 - 07.2009
- Oversaw the reception area.
- Managed all administrative tasks.
- Coordinated and managed company and public events.
- Oversaw basic HR functions.
- Ensured efficient communication with the office.
- Assisted clerical staff with various clerical and administrative tasks.
- Coordinated and conducted manufacturing facility tours for corporate guests.
Education
Business Administration -
Northwest Community College
01.2023
Business Administration -
Western Governors University
01.2023
Skills
- Employee relations
- Talent acquisition
- Performance management
- Workforce planning
- Policy development
- HR metrics analysis
- Strategic planning
- Conflict resolution
- Leadership coaching
- Team building
- Employee engagement
- Onboarding process
- Training facilitation
- Workforce improvements
- Internal communications
- Legal compliance
- HR analytics
- HRIS management
- Human resources operations
- Records management
- Benefits and compensation management
- Unemployment claims management
- Compensation structuring
- Benefits programs
- Career development
- Talent management
- Staffing optimization
- Policy enforcement
- Personnel recruitment
- Labor relations
- Staff management
- Recruitment and hiring
- Training and mentoring
- Employee retention
- Employee morale management
- New employee orientation
Certification
- HRCI Talent Acquisition, 2023
- HRCI Compensation & Benefits, 2023
- HRCI Employee Relations, 2023
- HRCI Compliance & Risk Management, 2023
- Preparing to Manage HR, 2022
- Business Administration, 2023
- PHR Certification, 2014
Timeline
Interim HR Manager
Modine Manufacturing
01.2024 - Current
Human Resources Specialist
Modine Manufacturing
01.2021 - 12.2023
HR Recruiter
Modine Manufacturing
01.2021 - 05.2021
Market/District Manager
Circle K - Corporate
08.2018 - 11.2021
QSR Supervisor
Circle K
04.2014 - 08.2018
Case Manager
Asurion
10.2011 - 04.2014
Front Desk Manager
Viking Range Corporation
05.2006 - 07.2009
Business Administration -
Northwest Community College
Business Administration -
Western Governors University