ASHLYN SPANN
Hattiesburg
Summary
Detail-oriented administrative professional with experience reviewing documentation, analyzing healthcare information, and responding to written inquiries in high-volume environments. Strong ability to interpret policies, ensure compliance, and deliver accurate resolutions while meeting productivity and quality standards.
Overview
7
7
years of professional experience
Work History
Administrative Support Coordinator
Cigna Healthcare
REMOTE, TX
11.2025 - Current
- Managed over 30 files of written communication including internal requests and external provider follow-ups
- Updated tracking logs and maintained organized digital records for reporting and quality review
- Assisted leadership with data entry, reporting tasks, and policy updates
- Utilized Microsoft Office tools to prepare correspondence templates and maintain documentation accuracy
Claims Processing Representative
Cigna Healthcare
REMOTE, TX
09.2021 - 11.2025
- Examined medical claims and supporting documentation for accuracy, coding alignment, and eligibility verification
- Applied reimbursement guidelines and fee schedule structures to determine payment outcomes
- Documented case notes clearly within internal systems to support audit readiness
- Prioritized workload by 63% to meet turnaround time requirements in a fast-paced production setting
Healthcare Customer Support Specialist
Cigna Healthcare
REMOTE,TX
08.2019 - 09.2021
- Reviewed and responded to over 170 written member and provider inquiries regarding claims, benefits, and reimbursement policies on a daily basis.
- Researched account history and documentation to ensure accurate resolution of complex correspondence cases
- Interpreted internal guidelines and healthcare policies to determine appropriate next steps
- Maintained productivity goals while ensuring compliance with HIPAA and confidentiality standards
Education
Associate of Science - Applied Linguistics
Dallas College
Dallas, TX05-2023
High School Diploma -
Hattiesburg High School
Hattiesburg, MS05-2019
Skills
- Correspondence Processing
- Claims Review
- Healthcare Documentation
- Policy Interpretation
- Written Communication
- Quality Assurance
- Medicare & Medicaid Knowledge
- Data Entry
- Microsoft Excel
- Microsoft Outlook
- Management
- Time Management
Timeline
Administrative Support Coordinator
Cigna Healthcare
11.2025 - Current
Claims Processing Representative
Cigna Healthcare
09.2021 - 11.2025
Healthcare Customer Support Specialist
Cigna Healthcare
08.2019 - 09.2021
Associate of Science - Applied Linguistics
Dallas College
High School Diploma -
Hattiesburg High School