Dynamic retail professional with a strong background in employee motivation and performance enhancement. Skilled in implementing effective sales strategies and fostering a high-performance culture, leading to improved team productivity and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Store Manager
HomeGoods
Gulfport
07.2025 - Current
Monitored sales trends and adjusted store strategies to meet customer demands.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Established customer service standards and monitored staff compliance.
Strengthened work flow productivity by hiring, managing and developing top talent.
Evaluated store performance and incorporated feedback to implement improvement plans.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Monitored progress by establishing plans, budgets and measuring results.
Assistant Store Manager
HomeGoods
Hattiesburg
10.2023 - 07.2025
Managed daily store operations and team performance to ensure seamless service.
Coordinated staff schedules to enhance coverage during peak hours, improving customer satisfaction.
Implemented visual merchandising strategies to enhance product displays.
Maintained a clean and organized sales floor for improved shopping experience.
Delegated assignments based on team strengths to maximize floor coverage and elevate service levels.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Pink Manager
Victoria's Secret & PINK
Hattiesburg
10.2021 - 10.2023
Analyzed business performance data and forecasted business results for upper management.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Conducted performance evaluations, providing feedback and coaching for team development.
Enhanced team morale and retention through recognition programs and career development initiatives that supported employee growth.
Created seasonal and promotional displays to maximize sales and profits.
Trained and supervised merchandising staff, fostering a team-oriented environment focused on performance and development.
Fostered culture of continuous improvement, driving innovation and best practices in merchandising operations.
Key Holder
American Eagle Outfitters, Inc
Hattiesburg
07.2020 - 10.2021
Managed daily store operations and ensured a positive shopping experience.
Collaborated with team members to achieve sales goals and objectives.
Managed key holder responsibilities such as opening and closing the store, setting alarms.
Assisted customers with product selection and resolving complaints.
Supervised employees, providing direction on tasks and setting clear customer service standards.
Trained and supervised staff to strengthen store revenue and enhance team customer service skills and product knowledge.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Sales Associate
J.Crew Factory
Gulfport
08.2018 - 03.2020
Provided excellent customer service and resolved inquiries promptly.
Collaborated with team members to exceed sales goals through effective teamwork.
Completed daily recovery tasks to maintain a clean and organized environment, supporting overall store efficiency.
Trained new team members on cash register operation, stock procedures, and customer service techniques to enhance team performance.
Sales Associate
Madewell
Fort Worth
12.2017 - 07.2018
Assisted customers with product selection, sizing and styling.
Identified customer interests to successfully upsell additional items.
Executed floor moves, merchandising, and display maintenance to ensure sales areas remained well-stocked and appealing.
Received and displayed product shipments on store retail shelves upon delivery.