Ashyra Swanier
Gulfport
Summary
Dedicated professional leveraging a strong work ethic, meticulous attention to detail, and exceptional customer service skills to drive organizational success. Proven ability to enhance operational efficiency and foster positive client relationships, significantly contributing to the achievement of company objectives. Committed to bringing a results-oriented mindset and a passion for excellence to a dynamic team environment. Prepared to tackle challenges and deliver impactful solutions that align with employer goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales and Service Representative
AT&T
Ocean Springs, MS
08.2024 - Current
- Conducted assessments of available promotions and savings to enhance customer satisfaction and loyalty.
- Ensured compliance with AT&T policies and procedures during account authentication processes.
- Managed payment processing for all sales transactions to maintain financial accuracy.
- Provided timely and accurate answers to questions, ensuring high levels of client satisfaction.
- Identified and introduced new service offerings to enhance company growth.
- Maintained current knowledge of training requirements to ensure compliance with organizational changes.
Financial Counselor
Bienville Orthopedics
Vancleave, MS
09.2022 - 04.2024
- Evaluated eligibility criteria for financial assistance programs.
- Verified insurance plans to guarantee accurate payment collection and compliance.
- Coordinated with relevant parties to obtain prior authorization for all scheduled surgeries and outpatient procedures.
- Conducted thorough reviews of patient accounts to facilitate precise billing operations.
- Tracked and verified all incoming payments to maintain compliance with daily targets.
- Addressed patient and family financial inquiries with promptness and professionalism.
Customer Service Representative
Aerocare
Gulfport, MS
08.2019 - 09.2022
- Facilitated efficient order processing for DME supplies to ensure compliance with Medicare and Medicaid regulations.
- Conducted regular reviews of administrative procedures to guarantee alignment with company standards and fulfill audit requirements.
- Implemented efficient filing systems to maintain organized files and records.
- Managed high-volume call handling, addressing 70-100 inquiries daily.
Office Administrator
Encore Rehabilitation
D'Iberville, MS
05.2016 - 07.2019
- Organized and managed patient appointment scheduling to optimize clinic workflow.
- Coordinated new patient intake procedures and managed scheduling to optimize clinic operations.
- Developed and maintained comprehensive filing systems to ensure accurate record-keeping and compliance.
- Oversaw clinic insurance filing to ensure timely reimbursement and compliance.
- Oversaw ordering of office supplies to support operational efficiency and maintain inventory accuracy.
- Evaluated financial data to calculate charges for month-end billing accuracy.
Education
Associates Degree - Medical Billing and Coding
Mississippi Gulf Coast Community College
01-2020
Diploma -
Compadre High School
05-2013
Skills
- Strong problem-solving abilities
- Skilled in patient communication and assistance
- Effective critical thinking
- Authorization and scheduling expertise
- Performance analysis
- Microsoft software proficiency
- Skilled in managing multiple screens
- Effective time management
- Team building
- Sales and marketing strategy development
- Expense management
- Knowledge of HIPAA regulations
- Proficient in typing at 45 WPM
Accomplishments
Top Sales Attainment 2025
Certification
- CPR/ BLS
- American Heart Association
Timeline
Sales and Service Representative
AT&T
08.2024 - Current
Financial Counselor
Bienville Orthopedics
09.2022 - 04.2024
Customer Service Representative
Aerocare
08.2019 - 09.2022
Office Administrator
Encore Rehabilitation
05.2016 - 07.2019
Associates Degree - Medical Billing and Coding
Mississippi Gulf Coast Community College
Diploma -
Compadre High School