Asia Gates
Jackson
Summary
Highly motivated and experienced small business owner passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth.
Overview
13
13
years of professional experience
Work History
Business Owner
Goddess Gallery LLC/Goddess Galleria LLC
10.2020 - Current
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Shift Lead
Murphy's USA
02.2023 - 11.2023
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
Server/Bartender
Hal & Mals
10.2018 - 03.2020
- I was a server who made credit card and cash transactions
- I took orders and made the orders
- I also managed the day/night shifts and trained other servers to learn the rules and regulations of the business.
CSR - Customer Service Representative
Magnolia Health Plan
01.2017 - 05.2017
- Medicaid/Temp Job
CSR - Customer Service Representative
Conduent
08.2014 - 09.2016
- I worked for Humana help managing billing accounts for customers
- I also help process payments for their Medicare plans.
Server/Bartender
Chedder's Casual Cafe
10.2013 - 04.2014
- I served tables, I processed credit card/cash payments
- I also helped worked the bar when other bartenders where absent.
Sales Associate
Cato
08.2010 - 06.2011
- I handled cash and credit card transactions
- I also helped with providing customers with layaway information
- I also helped with designing the floor plans for children's and women clothes.
Education
Associate's degree - Drafting & Design Technology
ITT Technical Institute
Madison, MS06.2015
GED - High School Education
Madison Central High School
Madison, MS12.2008
Skills
- Drafting
- Bartending
- Revit
- Restaurant Experience
- Account Management
- Serving Experience
- POS
- Host/Hostess
- Business Development
- Banquet Experience
- Busser
- AutoCAD
- Interior Design
- Strategic Planning
Assessments
- Customer focus & orientation, Proficient, 03/01/22, Responding to customer situations with sensitivity
- Customer service, Familiar, 03/01/22, Identifying and resolving common customer issues
Personal Information
Willing To Relocate: Anywhere
Timeline
Shift Lead
Murphy's USA
02.2023 - 11.2023
Business Owner
Goddess Gallery LLC/Goddess Galleria LLC
10.2020 - Current
Server/Bartender
Hal & Mals
10.2018 - 03.2020
CSR - Customer Service Representative
Magnolia Health Plan
01.2017 - 05.2017
CSR - Customer Service Representative
Conduent
08.2014 - 09.2016
Server/Bartender
Chedder's Casual Cafe
10.2013 - 04.2014
Sales Associate
Cato
08.2010 - 06.2011
Associate's degree - Drafting & Design Technology
ITT Technical Institute
GED - High School Education
Madison Central High School
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