Summary
Overview
Work History
Education
Skills
Timeline
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Aspen Myers

Isola

Summary

Dynamic Customer Service Representative with a proven track record at Teleperformance USA, excelling in problem resolution and relationship building. Skilled in conflict resolution and data entry, I enhanced user satisfaction through effective communication and empathy, leading to increased customer loyalty and repeat business. Committed to delivering exceptional service in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
Isola, MS
11.2021 - 01.2026
  • Resolved customer inquiries via multiple communication channels, ensuring timely and accurate information delivery.
  • Assisted customers with account management and technical issues, enhancing overall user satisfaction.
  • Documented customer interactions in CRM system, maintaining comprehensive records for future reference.
  • Collaborated with team members to streamline processes and improve service efficiency.
  • Conducted follow-up calls to ensure resolution of customer concerns, fostering positive relationships.
  • Provided product information and support during high-volume periods, adapting to changing demands effectively.
  • Monitored performance metrics regularly, identifying areas for process enhancement and operational improvements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Associate of Science - Gender Studies

Mississippi Delta Community College
Moorhead, MS
12.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Professional telephone demeanor

Timeline

Customer Service Representative

Teleperformance USA
11.2021 - 01.2026

Associate of Science - Gender Studies

Mississippi Delta Community College
Aspen Myers