Astin Barnes
Gulfport
Summary
As mentioned below, my skills spanning over a decade of customer service and positive customer engagement, mixed with my years of insurance and claims handling has given me an abundance of the necessary skills to be successful in the position of auto claims contact representative.
Overview
13
13
years of professional experience
1
1
Certification
Work History
National Catastrophe Adjuster
Allstate Insurance Co
Gulfport
11.2023 - 07.2025
- Evaluated claims for property damage caused by natural disasters.
- Assessed loss estimates using industry-standard software and tools.
- Collaborated with policyholders to gather necessary documentation and information.
- Conducted on-site inspections to verify claim details and damages.
- Advised clients on claims processes and insurance coverage options.
- Resolved disputes through negotiation and mediation techniques.
- Trained junior adjusters on best practices and company policies.
- Negotiated settlements with claimants based upon knowledge of insurance policies, laws, and regulations.
- Collaborated with contractors regarding repair estimates in order to expedite the settlement process.
- Provided ongoing customer service throughout the claims process.
- Reviewed insurance policy documents to determine coverage and applicable limits for each claim.
Auto Adjuster
Crawford and Co
06.2022 - 10.2023
- Identified and assessed auto damages.
- Examined 15 or more claims forms daily to ensure coverage for loss and damages.
- Performed thorough inspection of vehicles to provide estimates.
- Ensured compliance with state regulations and insurance policy throughout the claim.
- Communicated policy coverage and provisions with the client to ensure accurate estimates of payments.
Property Adjuster
E.A Renfroe
08.2020 - 06.2022
- Performed detailed inspections of the property, including roofs, following established authority within the policy and provisions.
- Properly records data into the claims system to ensure accurate customer payments.
- Reviewed and negotiated estimates and appraisals with customers.
- Prepared written notices to claimants of claims outcomes including denials.
- Reviewed up to 10 claims per day to ensure timely resolution of claims.
Agent Team Member
State Farm
Biloxi
05.2018 - 07.2020
- Educated clients about policy benefits, terms, and conditions clearly and accurately.
- Maintained accurate records of client interactions and transactions in the system.
- Greeted customers warmly upon arrival, providing them with a positive experience.
- Assisted clients in selecting appropriate insurance coverage options.
- Collaborated with team members to streamline workflow and improve efficiency.
- Managed client inquiries and resolved issues promptly to enhance satisfaction.
- Conducted policy reviews to identify coverage gaps and recommend improvements.
- Ensured that all relevant documentation was completed accurately before submitting it for approval.
Senior Sales Consultant
Pat Peck Honda
Gulfport
01.2013 - 05.2018
- Advised customers on vehicle features and financing options.
- Collaborated with team to enhance customer satisfaction strategies.
- Conducted market research to identify sales trends and opportunities.
- Developed relationships with clients to foster long-term loyalty.
- Trained new sales staff on products and customer engagement techniques.
- Presented product demonstrations to showcase vehicle benefits effectively.
- Negotiated sales terms and managed contracts with clients efficiently.
- Utilized CRM systems to track customer interactions and preferences.
- Motivated sales staff to exceed sales targets by boosting morale with team-building activities and encouraging friendly competition.
- Provided technical advice and support to customers on products and services offered.
- Managed the entire sales process from prospecting, lead generation, qualification, negotiation and closing.
- Followed up promptly on all inquiries received from customers regarding products or services.
- Performed periodic reviews of existing accounts to ensure that customer needs are being met effectively.
- Collaborated with team to discuss successful sales techniques and ways to implement such strategies.
- Identified and explained the major features, functions, and benefits for products that customers were interested in.
- Developed and implemented sales strategies to increase customer satisfaction.
Education
Some College (No Degree) - Business Administration And Management
MGCCC
Biloxi, MSSkills
- Claims handling
- Loss valuation
- Xactimate
- Symbility
- ECS
- Customer service
- Claims evaluation
- Loss estimation
- On-site inspections
- Negotiation techniques
- Policy interpretation
- Customer relationship management
- Problem solving
- Effective communication
- Team collaboration
- Dispute resolution
- Risk assessment
- Claims investigation
- Fraud detection
- Building rapport
- Relationship building
- Strong negotiation
- Price negotiation
- Financing coordination
- Documentation and reporting
- Follow-up skills
Certification
- Rope and Harness Certified
- Fire and Estimatics Certified
Claim Adjuster State Licenses
- Mississippi
- Georgia
- Louisiana
- Michigan
- Oklahoma
- Texas
- Washington
- West Virginia
- Florida
Timeline
National Catastrophe Adjuster
Allstate Insurance Co
11.2023 - 07.2025
Auto Adjuster
Crawford and Co
06.2022 - 10.2023
Property Adjuster
E.A Renfroe
08.2020 - 06.2022
Agent Team Member
State Farm
05.2018 - 07.2020
Senior Sales Consultant
Pat Peck Honda
01.2013 - 05.2018
Some College (No Degree) - Business Administration And Management
MGCCC