Audrey Barnes
Yazoo City
Summary
Accurate, fast keying skills and sound knowledge of computer applications. Proven ability to collect and manage information effectively and accurately. Excellent written and verbal communications skills. Strong desire to work and perform well. Strong desire to work in environment that strives to help others.
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Service Representative
Southern Farm Bureau Life Insurance
Jackson
11.2025 - Current
- Provided exceptional customer support for insurance inquiries and policy information.
- Processed policy applications and claims with accuracy and attention to detail.
- Collaborated with underwriters to assess risk and determine policy eligibility.
Document Management Representative
Southern Farm Bureau Life Insurance Company
02.2018 - Current
- Input date received from life insurance applications accurately and efficiently.
- Scanned documents and saved in database to keep records of all information received on applicants.
- Received incoming calls and handled data from agents.
Administrative Underwriter
Southern Farm Bureau Life Insurance Company
Jackson
08.2023 - 11.2025
- Evaluated insurance applications for risk and compliance with company guidelines.
- Analyzed financial information to determine appropriate coverage levels and terms.
- Collaborated with agents to gather necessary documentation for underwriting decisions.
Paralegal
Tower Loan
12.2015 - 12.2017
- Drafted correspondence, motions and legal memos.
- I assisted in handling heavy volume phone calls.
- Performed basic bookkeeping duties.
Education
associates degree of applied science - paralegal studies, English, communications, writing
holmes commuity college
highschool diploma -
yazoo county highschool
Skills
- Organized
- Responsible
- Personable
- Detail Oriented
- Proficient in typing 65 WPM
- Excellent Phone etiquette
- Excellent office and customer service skills
- Customer support
- Document management
- Customer relationship management
- Effective communication
- Attention to detail
- File management
- Client support
- Call center experience
- Payment processing
- Account management
Certification
- West Law Certified
- ACS (Associate, Customer Service) Insurance designation
- Ability to multi-task in a busy work environment
- Knowledge of local state and federal laws
Affiliations
- Former member of Junior Auxillary of Yazoo City
Interdepartmental Morale committee member
References
References available upon request.
Timeline
Client Service Representative
Southern Farm Bureau Life Insurance
11.2025 - Current
Administrative Underwriter
Southern Farm Bureau Life Insurance Company
08.2023 - 11.2025
Document Management Representative
Southern Farm Bureau Life Insurance Company
02.2018 - Current
Paralegal
Tower Loan
12.2015 - 12.2017
associates degree of applied science - paralegal studies, English, communications, writing
holmes commuity college
highschool diploma -
yazoo county highschool