Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aukeara Burks

Gulfport

Summary

I am a 24 aspiring mother who is preparing to further her education and provide a better living for me and my babies

Overview

8
8
years of professional experience

Work History

Apple Technical Support Agent

Alorica/Verizon
08.2024 - Current
  • Resolved technical issues for customers using Apple products through effective troubleshooting techniques.
  • Provided exceptional customer service by guiding users through software and hardware solutions.
  • Educated clients on product features and best practices to enhance user experience.
  • Collaborated with cross-functional teams to escalate complex issues for timely resolution.
  • Documented support interactions in ticketing system, ensuring accurate tracking of customer inquiries.

Property Manager

Legacy Apartment Homes
07.2023 - 08.2024
  • Oversaw property maintenance and repairs, ensuring compliance with safety regulations.
  • Developed and implemented efficient leasing processes, enhancing tenant satisfaction.
  • Managed tenant relations, addressing concerns promptly to maintain positive community engagement.
  • Conducted regular property inspections, identifying areas for improvement and maintenance needs.

Assistant Manager

Clark's Oil
02.2023 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Mental Health Technician

Oceans Behavioral Hospital
01.2023 - 07.2023
  • As a Mental Health Technician I was responsible for patient safety, doing Q-15 checks, I advocated for adolescents daily, teaching them different ways to express their emotions as well as ways to cope with their mental illnesses. I was responsible for being an empath for these patients, providing a safe place for them while receiving their treatment ,and providing a listening ear at all times.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.

Receptionist Clerk

Grace And Mercy Home Health
05.2022 - 12.2022
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained confidentiality of information regarding clients and company.

Psych Tech

Memorial Hospital
04.2022 - 11.2022
  • Observe and record patient behavior
  • Monitor patient vital signs
  • Supporting other health care professionals in planning patient treatment
  • Observing and monitoring patients' general well-being and caring for their immediate needs while supporting independence

Direct Support Professional

South Mississippi Regional Center
03.2020 - 10.2021
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Supervised daily activities and provided assistance to staff.
  • Transported clients to medical and dental appointments to provide support.
  • Developed and implemented individualized care plans to meet individual needs of each client.

Personal Care Assistant

Oxford Home Health
06.2019 - 02.2020
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted with daily living activities, running errands, and household chores.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Remained alert to problems or health issues of clients and competently responded.

Cashier

Clark's Oil
11.2018 - 06.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.

Call Center Representative

Progressive insurance
01.2018 - 11.2018
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call center “scripts” when handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions

Education

Emergency Medical Science

Hinds Community College
Raymond, MS

Skills

  • Empathy and patience
  • Network troubleshooting
  • Training and mentoring
  • Incident documentation

Timeline

Apple Technical Support Agent

Alorica/Verizon
08.2024 - Current

Property Manager

Legacy Apartment Homes
07.2023 - 08.2024

Assistant Manager

Clark's Oil
02.2023 - 07.2023

Mental Health Technician

Oceans Behavioral Hospital
01.2023 - 07.2023

Receptionist Clerk

Grace And Mercy Home Health
05.2022 - 12.2022

Psych Tech

Memorial Hospital
04.2022 - 11.2022

Direct Support Professional

South Mississippi Regional Center
03.2020 - 10.2021

Personal Care Assistant

Oxford Home Health
06.2019 - 02.2020

Cashier

Clark's Oil
11.2018 - 06.2019

Call Center Representative

Progressive insurance
01.2018 - 11.2018

Emergency Medical Science

Hinds Community College

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Aukeara Burks