Aushunti Fifer
Byhalia,Ms
Summary
Enthusiastic individual experienced in offering and engaging with a pleasant personality combined with background building customer relationships. Also keep operations organized and efficient enough to strengthen team performance and maximize efficiency. Bringing 3+ years of customer service experience along with skill building and multitasking. Committed professional with a solid history of accomplishment in helping others..
Overview
7
7
years of professional experience
Work History
Teacher's Assistant
Marshall County School District
07.2023 - Current
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Maintained safety and security by overseeing students in recess environments.
- Documented student progress and communicated with parents to keep informed.
- Handled class records for attendance, assignment grades and course participation scores.
- Maintained safe and organized classroom environment, enabling efficient learning.
- Provided extra support to students with special needs, facilitating their inclusion in mainstream education.
- Encouraged critical thinking through use of problem-solving activities in classroom.
- Utilized educational technology to enhance teaching effectiveness.
- Collaborated with teachers to implement new curriculum guidelines, resulting in more comprehensive subject coverage.
- Assisted in coordination of parent-teacher conferences, enhancing communication between school and home.
- Monitored student progress, providing feedback that contributed to improvement in academic performance.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Reporting unusual activity to higher ups.
Event Setup Coordinator
KWNDesigns
03.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Fulfillment/Trainer
Amazon
11.2020 - 06.2024
- Created and enforced detailed organization processes to increase quality and service standards.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
- Followed procedures at all times for personal and team safety.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Safely and securely loaded items to prevent damage during transport.
- Selected and filled orders from stock to fulfill customer requirements.
- Picked and packed order items.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Taught proper procedures and strategies for success to new employees.
- Trained new employees in groups and in one-on-one scenarios.
- Maintained regular and consistent attendance and punctuality.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Performed research to collect and record industry data.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Event Assistant
Anderson's Supplies
08.2020 - 06.2022
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
- Improved communication between team members with clear instructions, resulting in more efficient task execution during events.
Cashier
Krogers Grocery Store
04.2018 - 02.2021
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
- Identified and resolved discrepancies and errors in customer accounts.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Handled cash with high accuracy and took care to check bills for fraud.
- Built relationships with customers to encourage repeat business.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
Receptionist
Master Peace
02.2019 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Averaged about 12 calls for appointments per day
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Byhalia High School
Byhalia, MS06.2020
Skills
- Classroom Management
- Materials Preparation
- Student Engagement
- Class coordination
- Safety Guidelines
- Serving Diverse Communities
- Instructional support
- Computer Skills
- Complex Problem-Solving
Timeline
Teacher's Assistant
Marshall County School District
07.2023 - Current
Event Setup Coordinator
KWNDesigns
03.2023 - Current
Fulfillment/Trainer
Amazon
11.2020 - 06.2024
Event Assistant
Anderson's Supplies
08.2020 - 06.2022
Receptionist
Master Peace
02.2019 - 12.2019
Cashier
Krogers Grocery Store
04.2018 - 02.2021
High School Diploma -
Byhalia High School
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