Dezirae Miller
196 West Black Creek Rd
Summary
Dynamic Assistant Manager with a proven track record at Qdoba Eats, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and inventory management, resulting in improved customer satisfaction. Skilled in problem-solving and cash handling, fostering a positive work environment while ensuring compliance with health regulations.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Qdoba Eats
Hattiesburg, MS
07.2017 - Current
- Assisted in training and onboarding new team members to enhance service quality.
- Coordinated daily operations to ensure smooth workflow and efficient service delivery.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Analyzed customer feedback to identify areas for improvement in service and menu offerings.
- Developed scheduling systems to maximize staff efficiency during peak hours.
- Monitored compliance with health and safety regulations, fostering a safe work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Shift Lead
Smoothie King
Hattiesburg, MS
07.2014 - 07.2017
- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained and mentored team members on product preparation and customer service protocols.
- Monitored inventory levels, coordinating restocking efforts to maintain optimal supply.
- Implemented efficient workflow processes, improving speed of service during peak hours.
- Resolved customer inquiries and complaints, enhancing overall guest satisfaction rates.
- Maintained cleanliness and organization of work areas to meet health and safety regulations.
- Assisted in scheduling shifts, optimizing team coverage for operational efficiency.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed cash and credit card transactions accurately using POS software.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
High School Diploma -
Oak Grove High School
Hattiesburg, MS05.2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Task delegation
- Employee scheduling
- Customer rapport
- Employee supervision
Timeline
Assistant Manager
Qdoba Eats
07.2017 - Current
Shift Lead
Smoothie King
07.2014 - 07.2017
High School Diploma -
Oak Grove High School