Austin Lyles
Manager
Brandon
Summary
Dynamic Grocery Manager with a proven track record at Piggly Wiggly, enhancing customer satisfaction through exceptional service and innovative merchandising strategies. Skilled in training and mentoring teams, I successfully boosted sales and streamlined inventory management, fostering a culture of safety and compliance while driving operational excellence.
High-energy Manager with solid background in retail environments and specialty experience in grocery management. Proficient in organizing and minimizing shrinkage of perishable goods. Skillful delegator and organizational problem-solver.
Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Grocery Manager
Piggly Wiggly
02.2024 - Current
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Orchestrated performance-oriented environment by closely supporting team members.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Boosted team morale and productivity through regular feedback sessions and team-building activities.
- Enhanced customer experience by training staff in effective communication and problem-solving skills.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Fostered culture of safety and compliance, leading to reduction in workplace accidents.
- Oversaw daily operations, ensuring smooth workflow and customer satisfaction.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Addressed and resolved customer complaints, turning dissatisfied visitors into loyal patrons.
- Improved store layout for easier navigation and more pleasant shopping experience.
Team Lead
Walmart
10.2020 - 02.2024
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
General Manager
Save A Lot
01.2017 - 10.2020
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
Northwest Rankin
Brandon, MSSkills
Visual merchandising
Customer service and assistance
Complaint handling
Merchandising strategies
Customer service management
Verbal and written communication
Scheduling coordination
Training and mentoring
Task delegation
Employee training
Workflow planning
Safety monitoring
Store maintenance
Employee management
Coordination of inventory
Price structuring
Timeline
Grocery Manager
Piggly Wiggly
02.2024 - Current
Team Lead
Walmart
10.2020 - 02.2024
General Manager
Save A Lot
01.2017 - 10.2020
High School Diploma -
Northwest Rankin