Austin Martin
Waterford
Summary
Positive, upbeat individual with knack for problem-solving and passion for technology. Knowledge of computer systems and networks, coupled with skills in troubleshooting hardware and software issues. Ready to streamline IT operations and support efficiency in dynamic environment.
Overview
2
2
years of professional experience
Work History
Bank Teller
Bank of Holly Springs
04.2025 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
IT Assistant
Bank of Holly Springs
05.2024 - 04.2025
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Collaborated with IT team to successfully complete large projects within strict deadlines.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Responded to queries on phone, via email or through IT ticketing system.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Developed user-friendly IT solutions for improved staff productivity.
- Played a key role in successful office relocation by coordinating IT equipment transfer and setup.
Personal Shopper
Walmart
05.2023 - 07.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
BBA in MIS - Management Information Systems
University of Mississippi
University, MS05-2026
Associate of Arts - Management Information Systems
Northwest Mississippi Community College
Senatobia, MS07-2024
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Software installation
- HelpDesk support
- Incident management
- IT asset management
- IT procurement
- Customer relationship development
- Patience and empathy
- Listening and comprehension
Timeline
Bank Teller
Bank of Holly Springs
04.2025 - Current
IT Assistant
Bank of Holly Springs
05.2024 - 04.2025
Personal Shopper
Walmart
05.2023 - 07.2023
BBA in MIS - Management Information Systems
University of Mississippi
Associate of Arts - Management Information Systems
Northwest Mississippi Community College
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