AUTUMN HARPER
New Verticals Consulting LLC
Purvis
1
Certification
10
years of professional experience
Operations and customer service leader with 6+ years of experience across consulting, pharmacy, retail, and food service. Promoted into leadership roles at both CVS and New Verticals within my first year. Experienced in coaching teams, managing daily operations, resolving escalated customer concerns, and supporting inventory and compliance. Seeking an Assistant Store Manager or Department Lead role where I can develop people, improve operations, and deliver strong customer experiences.
Work History
Senior Supervisor, Customer Support
4 Years 3 Months- Promoted from Customer Service Representative within 12 months.
- Manage day to day work for a team of 10 - 12 customer support staff, assigning coverage and priorities across shifting client demands.
- Direct multiple client portfolios simultaneously, adjusting priorities as client needs and workloads changed.
- Resolved escalated customer issues ensuring problems are fully resolved
- Coach new representatives through onboarding on systems, service standards, and escalation procedures.
Mobile Training Coach / Immunizing Technician / Pharmacy Technician
1 Year 7 Months- Promoted from Pharmacy Technician to Mobile Training Coach after 11 months.
- Multi-Store Training: Led hands on onboarding and systems training across 10 + stores in North Carolina District 19, adapting instruction to each employee's experience level.
- Workflow Management: Directed high velocity pharmacy floor queues and triaging prescriptions, insurance rejections, and urgent customer requests by urgency.
- Loss Prevention: Identified and escalated questionable and potentially fraudulent prescriptions, supporting store asset protection.
- Inventory Control: Executed cycle counts, inventory audits, medication returns, and stock reconciliation using Zebra handheld scanners and CVS MyDevice systems.
- Customer Problem-Solving: Resolved insurance rejections, updated third party plans, and processed prior authorizations, turning around issues that would otherwise have sent customers away empty handed.
- Regulatory Compliance: Administered vaccines and verified patient prescriptions in compliance with federal healthcare, privacy (HIPAA), and safety protocols; followed hazardous waste disposal and workplace emergency procedures.
Barista
5 Months- Served customers in a high volume drive-thru and café environment, running multiple registers while coordinating with the team by headset.
- Prepared hot, iced, and blended beverages to company quality standards through sustained peak periods.
- Performed closing duties, securing the floor, cleaning, restocking, prepping for morning shift, and flagged supply needs to management.
- Followed food safety, sanitation, and equipment handling standards.
Electronics Cashier
1 Year- Processed transactions accurately, resolved product inquiries, and provided basic electronics troubleshooting.
- Maintained organized, fully stocked shelves and supported the department through holiday rushes.
Education
Internal operations and leadership training
Pharmacy Technician Training Program
High School Diploma - Biology
3 semesters completed
High School Diploma
Skills
Leadership Staff Training & Coaching Team Delegation Onboarding Performance Support
Operations Inventory Control & Auditing Opening & Closing Procedures Workflow Prioritization Resource Allocation
Customer Escalation & De-escalation Client Relationship Management High Volume Service POS Operations
Compliance Regulatory & Safety Standards Asset Protection HIPAA / Patient Privacy Hazardous Materials Handling
Technical Microsoft Office RxConnect EPIC Zebra Handheld Scanners
Certification
- Pharmacy Technician License, North Carolina Board of Pharmacy — 2020 - 2022
- CPR Certification, American Red Cross — 2021 - 2022
- Vaccine Administration Certification, American Pharmacists Association — 2021 - 2022
Timeline
Senior Supervisor, Customer Support
New Verticals Consulting LLC
05.2022 - CurrentRead More
Mobile Training Coach / Immunizing Technician / Pharmacy Technician
CVS Pharmacy
10.2020 - 05.2022Read More
Barista
Starbucks
09.2019 - 02.2020Read More
Electronics Cashier
Walmart
01.2017 - 01.2018Read More
Heide Trask High School
High School Diploma
Read More
Johnston Community College
High School Diploma from Biology
Read More
CVS Pharmacy
Pharmacy Technician Training Program
Read More
CVS Pharmacy
Internal operations and leadership training
Read More