Bailee Polk
Yazoo City
Summary
Experienced medical professional with a strong background in both clinical and administrative functions. Brings valuable expertise in patient care and effective communication with healthcare teams. Focuses on collaboration and adaptability, allowing for meeting changing priorities with ease. Proficient in patient interaction, medical record management, and office support tasks. Additionally, has a proven track record in logistics and transportation management, driving operational efficiency and ensuring timely deliveries. Known for fostering team collaboration and reliability, seamlessly adapting to changing demands. Expertise lies in route planning, customer service, and multitasking under pressure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
MEDICAL ASSISTANT
MENS HEALTH MS
03.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Dispatcher
Rankin County Sheriff’s office
06.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Dispatcher
Mississippi Highway Patrol
06.2022 - 06.2023
- Answering calls, dispatching units to correct addresses, dispatching primary for pursuits
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Call Center Representative
Hinds Community College
06.2021 - 01.2022
- I work answering questions and transferring to the correct person for the caller's needs
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Server
Soulshine Pizza Factory
06.2019 - 08.2020
- Served under high stress situations
- Managed the register and accurately added and subtracted quickly
Office Assistant
TC&BP
02.2016 - 06.2018
- Created and maintained spreadsheets
- Updated financial records
- Collect payments, issued receipts, updated accounts
- Organized files, faxed reports
- Clerical support
Childcare Assistant
Benton Academy
09.2017 - 05.2018
- Ensured compliance regulations
- Monitored children at all times
- Cleaned toys, play equipment
- Enforced rules
Hostess-Server
Applebees
08.2016 - 05.2017
- Managed guess expectations
- Helped dining room staff
- Answered telephones
- Assisted servers
- Resolving customer issues
Education
ASSOCIATES OF GENERAL STUDIES -
HINDS COMMUNITY COLLEGE
RAYMOND MS 05-2022
High School Diploma -
BENTON ACADEMY
BANTON MS 05-2018
Skills
- Medical terminology knowledge
- Customer service
- Patient scheduling
- HIPAA compliance
- CPR
- Specimens collection and processing
- Professionalism and ethics
- Appointment setting
- First aid
- Data entry
- Decision-making
- Active listening
Accomplishments
- Successfully transitioned facility to use of PATHGROUP.
- Achieved FLUIDITY through effectively helping with BLOOD DRAWS AND LAB ANALYSIS.
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- National Crime Information Center Certified
Timeline
MEDICAL ASSISTANT
MENS HEALTH MS
03.2025 - Current
Dispatcher
Rankin County Sheriff’s office
06.2023 - Current
Dispatcher
Mississippi Highway Patrol
06.2022 - 06.2023
Call Center Representative
Hinds Community College
06.2021 - 01.2022
Server
Soulshine Pizza Factory
06.2019 - 08.2020
Childcare Assistant
Benton Academy
09.2017 - 05.2018
Hostess-Server
Applebees
08.2016 - 05.2017
Office Assistant
TC&BP
02.2016 - 06.2018
ASSOCIATES OF GENERAL STUDIES -
HINDS COMMUNITY COLLEGE
High School Diploma -
BENTON ACADEMY
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