Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Bailey Cook

New Albany

Summary

Tech-savvy and smart professional equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns. Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.

Overview

6
6
years of professional experience

Work History

Clinical Receptionist Manager

Internal Medicine and Pediatric Clinic
Saltillo
10.2023 - Current
  • Performed various administrative tasks such as filing documents, faxing forms, and scanning documents into the system.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Assisted in training new receptionists on proper protocols for handling calls and visitors.
  • Inputted demographic data into electronic medical records database accurately and efficiently.
  • Completed relevant insurance and other claim forms.
  • Checked patients in and out for appointments and collected co-payments.
  • Monitored inventory levels of supplies and ordered new materials when needed.
  • Assisted in scheduling appointments for patients, ensuring accuracy of information entered into the system.
  • Conducted follow up calls to confirm upcoming appointments with patients.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Executed check-in procedures for each patient visit including verifying identification cards.

Server Manager

Tallahatcie Nutrition
New Albany
06.2019 - 10.2023
  • Conducted regular server maintenance, including updates and patches, to ensure system integrity.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Analyzed system logs and identified potential issues with server operations.
  • Served orders by picking up and delivering customers' choices from bar and kitchen.
  • Investigated and resolved complaints regarding food quality, service or accommodations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

High School Diploma -

Ingomar Attendance Center
Ingomar, MS
05-2018

Part of my HS Degree - Business Communication

New Albany Vocational School
New Albany, MS
05-2017

Some College (No Degree) - General Studies

Northeast Community College
Booneville, MS

Skills

  • Office management
  • Team leadership
  • Customer service
  • Collaboration and teamwork
  • Schedule patients
  • Time management abilities
  • Calendar and appointment management
  • Office coordination
  • Epic systems
  • Employee scheduling
  • Patient appointment coordination
  • Phone reception
  • Medical office procedures
  • Communication
  • Clinical documentation
  • Office reception
  • Workflow management
  • Team building
  • Appointment scheduling
  • Insurance verification
  • Communication skills
  • Problem solving
  • Training new employees

Accomplishments

  • National Technical Honors Society
  • MS Scholar
  • A Honor Roll
  • Employee of the Month x2

References

References available upon request.

Timeline

Clinical Receptionist Manager

Internal Medicine and Pediatric Clinic
10.2023 - Current

Server Manager

Tallahatcie Nutrition
06.2019 - 10.2023

High School Diploma -

Ingomar Attendance Center

Part of my HS Degree - Business Communication

New Albany Vocational School

Some College (No Degree) - General Studies

Northeast Community College

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Bailey Cook