Barbara Kemp
Clinton
Summary
Enthusiastic Front Desk Coordinator with 3 years of experience. Offering friendly, solution-oriented problem-solving and organizational skills. Cultivating office community of professionalism and functionality. Proficient in processing medical insurance claims and collecting payments.
Accomplished Regional Manager with a proven track record at Vaporized, enhancing brand growth and supervising multiple locations. Expert in inventory management and customer relations, demonstrating exceptional organizational and listening skills. Achieved significant milestones by setting clear targets and fostering a motivated team environment.
Overview
7
7
years of professional experience
Work History
Front Desk Coordinator
Southern Eye Care Associates, Optometrists
05.2022 - Current
- Greeted incoming patients, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Trained all staff on front desk procedures and policies.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk area and patient waiting area..
- Used Office Mate and Scheduler to maintain and update records of internal data.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Processed medical insurance claims and payments.
Childcare Provider
Morrison Heights Preschool
10.2019 - 05.2022
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Logged information regarding naps, feedings, and any medications administered.
- Liaised with parents and guardians to discuss child progress.
- Dispensed snacks and meals to children in accordance with nutritional guidelines..
- Implemented daily routines and activities to stimulate and engage children.
- Documented children's growth and development.
- Monitored children's activities to verify safety and wellbeing.
Regional Manager
Vaporized
09.2017 - 08.2019
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 7 locations.
- Supervised those various locations, enforcing high-quality standards of operation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored inventory at all locations.
Education
High School Diploma -
Tylertown High School
Tylertown, MS05-1993
Skills
- Phone call direction
- End-of-day reporting
- Calender management
- Cash handling
- Clerical writing
- Confidentiality
- Scheduling appointments
- Greeting visitors
- Listening skills
- Inventory
- Administrative skills
- Office administration
- POS systems
Timeline
Front Desk Coordinator
Southern Eye Care Associates, Optometrists
05.2022 - Current
Childcare Provider
Morrison Heights Preschool
10.2019 - 05.2022
Regional Manager
Vaporized
09.2017 - 08.2019
High School Diploma -
Tylertown High School
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