Summary
Overview
Work History
Education
Skills
Timeline
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Barbreanna Ankston

Clarksdale,MS

Summary

Dynamic sales professional with a proven track record at JCPenney, excelling in customer service and conflict resolution. Recognized for enhancing customer loyalty through empathetic communication and effective problem-solving. Skilled in inventory control and team collaboration, consistently achieving high satisfaction rates and fostering a positive shopping experience.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Mci
01.2022 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. I was at least taking 30 calls and emails and faxes from customers everyday
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed approximately 30 to 35 incoming calls, emails and faxes per day from customers

Customer Service Representative

Wells Fargo Bank
05.2021 - 05.2024
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Managed approximately 30 to 35 incoming calls,emails and faxes per day from customers

Supervisor

Walmart
05.2023 - 01.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Managed approximately 30 to 35 incoming calls,emails and faxes per day. From customers

Sales Associate

JCPenney
10.2018 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed approximately 30 to 35 incoming calls,emails and faxes per day from customers

Manger

Taco Bell
07.2022 - 02.2025
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Managed approximately 30 to 35 incoming calls, emails and faxes per day from customers

Manger

Target
01.2013 - 05.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple task
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed approximately 30 to 35 incoming calls, and faxes per day from customers

Education

Diploma -

Melrose High School
Memphis, TN
05.2009

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling

Timeline

Supervisor

Walmart
05.2023 - 01.2024

Manger

Taco Bell
07.2022 - 02.2025

Customer Service Representative

Mci
01.2022 - 05.2024

Customer Service Representative

Wells Fargo Bank
05.2021 - 05.2024

Sales Associate

JCPenney
10.2018 - 05.2022

Manger

Target
01.2013 - 05.2021

Diploma -

Melrose High School

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Barbreanna Ankston