Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Whitt Rodgers

Byhalia

Summary

Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player.

Overview

3
3
years of professional experience

Work History

Customer Service and Accounts Manager

TRANSONE LLC
05.2024 - Current
  • Utilized logistics software to manage, monitor and track shipments from origin to destination.
  • Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
  • Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
  • Prepared and submitted reports on import and export activity to management.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Tracked sales data for analysis and forecasting.
  • Cultivated and maintained strong relationships with customers to ensure a positive customer experience.

Dispatcher

TRANSONE LLC.
05.2023 - 05.2024
  • Directed dispatching, routing, and tracking of 25 fleet vehicles.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Received new orders, prepared documentation, and assigned personnel.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Tracked and monitored vehicle performance and maintenance.
  • Provided customers with information on products and services.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Utilized customer feedback to improve customer service.
  • Answered phone calls and responded to customer emails.

Regional Operations Specialist

U.S. Multimodal Logistics
08.2022 - 05.2023
  • Maintained database systems to track and analyze operational data.
  • Generated reports detailing findings and recommendations.
  • Monitored market and negotiated rates based on trends.
  • Contacted existing customers to update accounts and confirm deals.
  • Negotiated and arranged transport of goods with shipping or freight companies.

Education

No Degree - Political Science

University of Mississippi
Oxford, MS
05-2022

Associate of Arts - Business Administration

Northwest Mississippi Community College
Senatobia, MS
05-2019

Skills

  • Expert in intermodal transportation
  • Effective planning and communication
  • Import and Export Compliance
  • EDI Integration
  • Data Analysis
  • Customer Service
  • Dispatching
  • Account Management
  • Route Planning
  • Drayage Management
  • Supply Chain coordination
  • Multitaasking

Awards

Expeditors International Hero Award 2024 for Excellence in Customer Service

Timeline

Customer Service and Accounts Manager

TRANSONE LLC
05.2024 - Current

Dispatcher

TRANSONE LLC.
05.2023 - 05.2024

Regional Operations Specialist

U.S. Multimodal Logistics
08.2022 - 05.2023

No Degree - Political Science

University of Mississippi

Associate of Arts - Business Administration

Northwest Mississippi Community College
Whitt Rodgers