Beaunsa Simmons
Hattiesburg
Summary
Dedicated Customer Service Rep with 7 years of experience, including remote support and sales supervision. Expertise in claims, benefits, pharmacy, and web services. Seeking a Customer Service Rep role to leverage proven customer relationship and problem-solving skills.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Healthcare Advocate
Conduent
08.2020 - Current
- Provide expert assistance in claims processing, ensuring accurate and timely resolution of customer inquiries and issues.
- Manage a comprehensive range of customer service functions, including benefits administration, pharmacy support, and website navigation assistance.
- Resolved patient inquiries regarding insurance coverage and benefits promptly.
- Assisted patients in navigating their insurance coverage options and understanding their benefits.
- Addressed any non-medical issues that may be impacting a patient's wellbeing such as financial problems or housing instability.
Customer Service Associate
Walmart
Laurel
11.2019 - 04.2022
- Addressed customer inquiries and ensured resolution of concerns, contributing to a supportive shopping environment.
- Processed returns and exchanges efficiently, while managing cash transactions with accuracy and integrity.
- Handled customer complaints and resolved issues promptly.
- Maintained product displays and ensured stock availability.
- Trained new associates on customer service protocols.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Handled cash register operations accurately during peak times.
Direct Care Worker
ELLISVILLE STATE SCHOOL
Ellisville
03.2021 - 11.2021
- Provided essential support to clients, aiding with daily living activities to enhance their quality of life.
- Assisted in the maintenance of a safe and comfortable environment, ensuring client needs were met with diligence and empathy.
Sales Associate (Key Holder)
Dollar General
Laurel
01.2017 - 03.2020
- Managed daily operations on the sales floor, ensuring efficient transaction processes and a high standard of customer engagement.
- Oversaw cashier teams, monitoring register accuracy and financial transactions to maintain fiscal responsibility.
- Cultivated lasting customer relationships through personalized service and attentiveness to customer needs.
- Assisted customers with product selection and inquiries.
- Organized merchandise displays to enhance store appearance.
- Operated cash register and processed transactions efficiently.
- Restocked shelves to maintain inventory levels and product availability.
- Collaborated with team members to ensure smooth store operations.
- Maintained cleanliness and orderliness of sales floor and backroom areas.
Education
High School Diploma -
Laurel High School
Laurel, MS 08.2013 - 01.2017
Skills
- Customer Service
- Team Member
- Retail Sales
- Cashiering
- Pos
- Merchandising
- Cash Handling
- Serving Experience
- Benefits administration
- Pharmacy support
- Complaint resolution
- Possessive listening
- Effective communication
- Time management
- Adaptability to change
- Detailed documentation
- Inbound and outbound calling
- Phone Etiquette
- Communication Skills
- Claims processing
Timeline
Direct Care Worker
ELLISVILLE STATE SCHOOL
03.2021 - 11.2021
Healthcare Advocate
Conduent
08.2020 - Current
Customer Service Associate
Walmart
11.2019 - 04.2022
Sales Associate (Key Holder)
Dollar General
01.2017 - 03.2020
High School Diploma -
Laurel High School
08.2013 - 01.2017