BENITA CHANDLER
Brandon
Summary
Experienced supervisor skilled in guiding teams to achieve timely job completion through task delegation, employee training, feedback provision, conflict resolution, and company procedure implementation. Strong communication and listening abilities to lead and inspire teams towards goal attainment. Recognized for visionary leadership that motivates teams to excel and succeed.
Overview
15
15
years of professional experience
Work History
Lead Care Supervisor
Help At Home
04.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Completed payroll accurately and timely to meet employee expectations.
- Managed complex caseloads of 87 clients, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
- Maintained proper staffing levels to meet and exceed customer and branch needs.
- Determined staffing needs, developing schedules to staff all shifts.
Call Center Lead
Horne LLP
09.2020 - 04.2023
- Directed and led a team of 20 on effective methods, operations and procedures
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Developed and implemented appropriate plans to resolve unfavorable trends and maintain optimal staffing levels
- Produced reports outlining information such as call metrics, first call resolution, call quality audits and customer satisfaction levels.
- Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Group Home Manager
Altapointe Health Systems
06.2017 - 09.2020
- Researched and analyzed member or community needs to determine program directions and goals
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Established and maintained relationships with other community agencies and organizations to meet community needs and avoid duplication of services
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Claims Specialist
Pilot Catastrophe
05.2015 - 06.2017
- Corresponded with insured and agent to obtain information and to inform them of account status and changes
- Organized and worked with detailed office and warehouse records, using computers to enter, access, search and retrieve data
- Transcribed data to worksheets and entered data into computer for use in preparing documents and adjusting accounts.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Evaluated and settled complex insurance claims in strict timeframes.
Teacher
Circle of Friends, LLC
09.2012 - 05.2015
- Implemented school's curriculum consistent with unique learning needs of students
- Adapted curriculum, addressing needs of scholars with varying abilities and cultural backgrounds
- Motivated and engaged students, developing skills and knowledge for academic foundation.
Cashier
Belk Stores, Inc
04.2010 - 09.2012
- Delivered service excellence through all points of contact
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Counted cash drawers at beginning of shifts to verify correct amounts
- Monitored self-checkout stations to assist customers and ensure registers working appropriately.
Education
Associate of Science - Nursing
ITT Technical Institute
Mobile, AL06-2016
Bachelor Of Arts (B.A.) In Sociology -
Tougaloo College
05.2012
High School Diploma -
Callaway High School
05.2007
Skills
- Best Practices and Standards
- Assignment Delegation
- Data Accuracy
- Adaptability
- Critical Thinking
- Leadership Development
- Professional Development
- Workflow coordination
- Patient education
- Quality improvement
- Healthcare
- Training proficiency
- Quality control standards
- Resource utilization
- Quality assurance requirements
- Workforce management
Awards
- Graduated Cum Laude in 2012
- National Leadership and Success Honor Society 2010
Timeline
Lead Care Supervisor
Help At Home
04.2023 - Current
Call Center Lead
Horne LLP
09.2020 - 04.2023
Group Home Manager
Altapointe Health Systems
06.2017 - 09.2020
Claims Specialist
Pilot Catastrophe
05.2015 - 06.2017
Teacher
Circle of Friends, LLC
09.2012 - 05.2015
Cashier
Belk Stores, Inc
04.2010 - 09.2012
High School Diploma -
Callaway High School
Associate of Science - Nursing
ITT Technical Institute
Bachelor Of Arts (B.A.) In Sociology -
Tougaloo College
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