Benjamin Blevins
Hattiesburg MS
Summary
Dynamic 911 Emergency Dispatcher with proven situational awareness and critical decision-making skills at AAA Ambulance Service. Enhanced response times through effective prioritization and streamlined data entry processes. Skilled in CPR and first aid, fostering strong relationships with first responders while providing compassionate support to callers in distress.
Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations.
Fast-thinking Emergency Medical Technician with over 10 years of experience. Known for efficiency and accuracy in stressful situations with excellent decision-making skills and attention to detail. Dedicated to comprehensive and compassionate patient care.
Overview
27
27
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
AAA Ambulance Service
03.2021 - 08.2025
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and agents on duty.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Read system maps and caller information, and documented details in system.
- Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
- Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assisted callers in emergency situations with appropriate information and support.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
EMT-Basic
Lifeguard Ambulance Service
08.2017 - 04.2020
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Utilized oxygen tanks, and EKGs to perform various medical procedures.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Delivered emotional support to patients and families.
- Followed all safety protocols and took necessary precautions while providing care.
- Collaborated with medical doctors and other healthcare professionals.
- Immobilized patient for placement on stretcher and ambulance transport.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Responded to 911 calls for medical emergencies.
- Trained new EMTs on proper protocols and procedures.
- Educated public on emergency medical services.
EMT-Basic
ASAP Ambulance
09.2014 - 08.2017
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Controlled wounds and injuries prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Utilized oxygen tanks, and read EKGs to perform various medical procedures.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Assessed medical conditions of patients in pre-hospital settings.
- Responded to 911 calls for medical emergencies.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Handled patient transfers from one medical facility to another.
- Trained new EMTs on proper protocols and procedures.
- Educated public on emergency medical services.
Mineral Agent
Total Exploration
10.2008 - 06.2014
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Increased customer satisfaction with personalized follow-up strategies.
- Tailored communication strategies to different client segments, improving engagement.
- Worked in multiple areas researching Mineral Rights and ownership going back over 100 years to ensure all owners got proper leasing rights from oil company.
Port Security Specialist
Us Coast Guard
06.2005 - 02.2012
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
- Enhanced overall security by conducting thorough risk assessments and implementing effective security measures.
- Patrolled and monitored premises in company vehicle, and by foot.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Investigated reported incidents thoroughly, determining root causes and implementing corrective actions to prevent recurrence effectively.
- Oversaw security operations during high-profile events, ensuring no security breaches occurred.
Mineral Agent
Diversified Land Management
09.2006 - 10.2008
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- ESRI Mapping for all properties in area for seismic shoot.
- Worked in multiple areas researching Mineral Rights and ownership going back over 100 years to ensure all owners got proper leasing rights from oil company.
Deejay
Sportsrock
10.2003 - 06.2005
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Communicated closely with clients to determine music styles best suited for wedding, bar mitzvah or other events.
- Played songs fitting station's format and monitored each song's length to avoid dead air.
- Participated in community events and fundraisers and professionally represented station.
- Displayed precise timing skills when transitioning between tracks ensuring smooth flow during sets.
- Generated repeat business through superior performance quality and exceptional professionalism during engagements.
- Ensured seamless musical transitions by expertly mixing tracks using advanced DJ software and hardware tools.
Multiple
Ramko
10.1999 - 10.2003
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
Attendant
Hub City Dragway
10.1998 - 10.2001
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Lifeguard
City Of Hattiesburg
03.1998 - 09.1999
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Education
No Degree - Multiple
Jones County Junior College
Ellisville, MSAssociate of Science - Health Sciences
University of The People
GED -
General Education Diploma
Hattiesburg, MS10-2020
No Degree - Emergency Medical Systems
Pearl River Community College
Hattiesburg, MS09-2014
Skills
- Patience and tolerance
- Memory retention
- Prioritization
- Typing speed
- Situational awareness
- Basic life support
- Vital sign assessment
- Critical decision-making skills
- Patient assessments
- Vital signs monitoring
- Emergency vehicle operation
- Patient evaluations
- CPR and first aid
- Pre-hospital care
- Emergency management
Certification
- EMD - Emergency Medical Dispatch
- EMT - Certified Emergency Medical Technician
Languages
English
Native or Bilingual
Timeline
911 Emergency Dispatcher
AAA Ambulance Service
03.2021 - 08.2025
EMT-Basic
Lifeguard Ambulance Service
08.2017 - 04.2020
EMT-Basic
ASAP Ambulance
09.2014 - 08.2017
Mineral Agent
Total Exploration
10.2008 - 06.2014
Mineral Agent
Diversified Land Management
09.2006 - 10.2008
Port Security Specialist
Us Coast Guard
06.2005 - 02.2012
Deejay
Sportsrock
10.2003 - 06.2005
Multiple
Ramko
10.1999 - 10.2003
Attendant
Hub City Dragway
10.1998 - 10.2001
Lifeguard
City Of Hattiesburg
03.1998 - 09.1999
No Degree - Multiple
Jones County Junior College
Associate of Science - Health Sciences
University of The People
GED -
General Education Diploma
No Degree - Emergency Medical Systems
Pearl River Community College
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