Benjamin Riels
Ellisville
Summary
Detail- oriented and growth- minded professional with eclectic experience in varying skills. Adept with product/service sales and customer service. Experienced in leadership roles, employee training and management, tool and equipment operation, and warehousing operations. Eager and able to learn new skills and excel as an individual or as part of a team.
Overview
12
12
years of professional experience
Work History
Garage Door Technician
Verge Entrance Solutions
05.2022 - 12.2024
- Used advanced sales training to educate customers on their repair and purchase options in order to maximize both sales and customer satisfaction.
- Routinely executed sales of entire door systems as well as made appropriate repairs and upgrades on service opportunities.
- Educated clients on proper garage door usage, maintenance, and safety precautions, promoting a positive company image.
- Consistently met or exceeded performance metrics set forth by management regarding sales, work quality, and customer satisfaction ratings.
- Assisted in training new technicians on company procedures, best practices, and safety protocols, contributing to a well-prepared team.
Shift Leader
The Grand Movie Theater
08.2018 - 01.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Warehouse Loader
Southern Beverage Company
02.2019 - 08.2019
- Consistently met performance targets for speed, accuracy, and quality within demanding deadline-driven situations.
- Increased on-time deliveries by efficiently loading trucks according to set schedules.
- Minimized product damages with careful handling and placement in appropriate storage areas.
- Packed and palletized items for shipment on outbound trailers.
- Utilized hand tools, forklifts, pallet jacks, and other specialized equipment safely while performing daily tasks in the warehouse environment.
Construction Worker
Advanced Building Specialties
05.2013 - 07.2016
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Operated power equipment to move materials and promote job efficiency.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
Education
Bachelor of Arts - English, Religion Double Major
William Carey University
Hattiesburg, MSSkills
- Power tool operation
- Emergency repairs
- Garage door repair
- Customer service
- Problem-solving abilities
- Sales
- Heavy machinery operation
- Leadership and
Timeline
Garage Door Technician
Verge Entrance Solutions
05.2022 - 12.2024
Warehouse Loader
Southern Beverage Company
02.2019 - 08.2019
Shift Leader
The Grand Movie Theater
08.2018 - 01.2020
Construction Worker
Advanced Building Specialties
05.2013 - 07.2016
Bachelor of Arts - English, Religion Double Major
William Carey University
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