Bethany Gill
Lucedale
Summary
Dynamic customer service professional with proven success at Oak Street Health, excelling in complaint resolution and enhancing patient experiences. Adept at utilizing CRM software to streamline operations and boost sales revenue through effective communication and problem-solving skills. Committed to delivering exceptional service while maintaining strict compliance and quality assurance standards.
Overview
4
4
years of professional experience
Work History
Call Rep Oak Street Health
Oak Street Health
01.2023 - 08.2024
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
Imaging Scheduler
USA Health
01.2021 - 07.2022
- Maintained up-to-date knowledge of imaging protocols, facilitating accurate scheduling of various diagnostic tests.
- Resolved conflicts related to overbooking or schedule miscommunications promptly to minimize disruption to daily operations.
- Provided excellent customer service, addressing patient concerns and answering questions regarding imaging procedures.
- Supported the development of positive relationships between patients and healthcare providers through empathetic communication skills.
- Organized patient records, maintaining confidentiality and ensuring easy access for medical professionals when needed.
- Managed inventory of necessary supplies for imaging department operations, ensuring seamless workflow during busy periods.
- Ensured timely communication with patients, providing reminders and confirming appointments for optimal attendance rates.
- Adapted quickly to changes in technology or policies affecting scheduling procedures while maintaining accuracy and efficiency.
- Contributed to quality assurance efforts by verifying accuracy of patient information in the database system.
- Enhanced patient experience by efficiently scheduling imaging appointments and managing wait times.
Education
CNA - Certified Nursing Assistant
Costal Community College
Bay Minette, AL05.2022
High School Diploma - Nursing
Mary G Montgomery
Semmes, AL08.2016
Skills
- Customer service
- Goal oriented
- Call center customer service
- Customer correspondence
- Complaint resolution
- Account security
- Account documentation
- CRM software
- Call handling
- Problem-solving skills
- Resolving issues
- Customer communications
- Interpersonal skills
- Quality control
- Quality assurance
- Call center experience
Timeline
Call Rep Oak Street Health
Oak Street Health
01.2023 - 08.2024
Imaging Scheduler
USA Health
01.2021 - 07.2022
CNA - Certified Nursing Assistant
Costal Community College
High School Diploma - Nursing
Mary G Montgomery
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