Beverly Roge
Vicksburg
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Vicksburg Women's Care
02.2024 - Current
- Administered patient care, including vital signs and medical history documentation.
- Assisted healthcare providers in preparing examination rooms and ensuring necessary supplies.
- Educated patients on treatment plans, medications, and follow-up care instructions.
- Coordinated appointment schedules and managed patient flow to optimize office efficiency.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
FOH Manager/Server
Gumbo Pot
04.2018 - 12.2024
- Performed opening and closing duties.
- Balanced teller drawer at the end of each shift.
- Maintained safe, fun working environment.
- Trained over 20 new hires, ensuring compliance with all regulations and standards.
Home Health Care Aide
Private Home Care Services, LLC.
06.2016 - 04.2018
- Monitored and documented client health status, reporting changes to healthcare professionals promptly.
- Assisted clients with mobility and exercises, promoting physical well-being and independence.
- Maintained compliance with healthcare regulations and standards, ensuring safe and effective care environments.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Built strong relationships with patients and their families through open communication and empathetic listening skills.
Customer Service Representative (CSR)
Fairfield Inn & Suites
02.2013 - 05.2016
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Education
High School Courses -
Continental Academy
Miramar, Florida05.2012
Core Courses -
Hinds Community College
Vicksburg, MississippiSkills
- Customer service
- Teamwork
- Restaurant Experience
- Home Care
- Management Experience
- Medical terminology knowledge
- HIPAA compliance
- Patient scheduling
- Insurance verification
- OB/GYN procedures
- Critical thinking
- Active listening
- Customer relations
- Relationship building
- Call center experience
Timeline
Medical Assistant
Vicksburg Women's Care
02.2024 - Current
FOH Manager/Server
Gumbo Pot
04.2018 - 12.2024
Home Health Care Aide
Private Home Care Services, LLC.
06.2016 - 04.2018
Customer Service Representative (CSR)
Fairfield Inn & Suites
02.2013 - 05.2016
High School Courses -
Continental Academy
Core Courses -
Hinds Community College
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