Beverly Terry
Jackson
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Constituent Services Representative
City of Jackson Senior Services Program
02.2020 - Current
- Developed strong working relationships with local agencies to better serve constituent needs.
- Facilitated meetings between constituents and elected officials, promoting open dialogue on important matters.
- Conducted thorough research on various policy issues, providing accurate information to constituents.
- Educated constituents on available resources and support services, empowering them to make informed decisions.
- Collaborated with local organizations to address community needs, creating meaningful partnerships.
- Managed caseload efficiently, ensuring timely resolution of constituent issues and concerns.
- Streamlined communication between constituents and government officials, improving responsiveness to inquiries.
Administrative Assistant/Front Desk Agent
Mississippi State Department of Health
05.2017 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Substitute Teacher
Kelly Educational Staffing
09.2009 - 05.2016
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Education
Master of Science -
Clark Atlanta University
Atlanta, GA05-1980
Bachelor of Science - Psychology
Tougaloo College
Tougaloo, MS05-1978
Skills
- Organizational skills
- Effective communication
- Team collaboration
- Computer Literacy
- Childhood Development
- Project management
- Human Resources
Certification
- Child Development Associate
Timeline
Constituent Services Representative
City of Jackson Senior Services Program
02.2020 - Current
Administrative Assistant/Front Desk Agent
Mississippi State Department of Health
05.2017 - 06.2020
Substitute Teacher
Kelly Educational Staffing
09.2009 - 05.2016
Master of Science -
Clark Atlanta University
Bachelor of Science - Psychology
Tougaloo College
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