Blake Contreras
Olive Branch
Summary
Dynamic security professional with extensive experience at Baptist Desoto Hospital, excelling in emergency response and incident reporting. Proven track record in reducing theft and vandalism through vigilant monitoring and effective access control. Strong leadership and superior customer service skills foster a safe and welcoming environment while ensuring compliance with security protocols. Professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency. Having numerous encounters with individuals at varying degrees of emotional distress and successful de-escalation during high stress events.
Overview
6
6
years of professional experience
Work History
Security Officer
Baptist Desoto Hospital
04.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Monitored CCTV cameras and alarm systems for security breaches.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Armed Security Supervisor
Guard One Security
07.2019 - 04.2021
- Coordinated with event organizers to establish appropriate security measures for large-scale gatherings or functions.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Contributed to a positive workplace environment by maintaining professionalism and demonstrating strong leadership skills in all interactions with staff and clients.
- Ensured the physical safety of employees, visitors, and property by conducting thorough inspections of facilities regularly.
- Reduced incidents of theft and vandalism by conducting regular patrols and maintaining a visible security presence.
- Supervised a team of armed security officers, ensuring adherence to policies and procedures while fostering a positive work environment.
- Managed access control systems, ensuring only authorized individuals were granted entry into restricted areas.
- Maintained detailed records of daily activities, incident reports, and personnel information for accurate documentation purposes.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Education
High School Diploma -
Siegel Highschool
Murfreesboro, TN05-2010
Skills
- Report writing
- Incident reporting
- Superior customer service
- Emergency response
- Access control
- Relationship building and management
- Conflict de-escalation
- Security equipment operation
- Crisis intervention training
- Hazardous materials response
- Verbal and written communication
- De-escalation techniques
Timeline
Security Officer
Baptist Desoto Hospital
04.2021 - Current
Armed Security Supervisor
Guard One Security
07.2019 - 04.2021
High School Diploma -
Siegel Highschool
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