Brandan Jones
Southaven
Overview
7
7
years of professional experience
Work History
Team Member
The UPS Store Inc.
01.2024 - 06.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Monitored and verified merchandise for proper prices and labels.
- Reduced wait times for customers by implementing more efficient checkout process.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Volunteer for Navy Recreational Basketball League
Unites States Navy
07.2021 - 11.2023
- Provided guidance and support to fellow volunteers during their shifts.
- Recorded game scores, time-outs and fouls accurately.
- Maintained a detailed record of team and player stats during the game.
- Monitored all aspects of the game to ensure accuracy in scorekeeping.
- Entered data into computer systems for storage and statistical analysis.
- Provided real-time updates on scores, statistics, and highlights throughout the game.
- Assisted with pre-game preparations including setting up equipment, ensuring proper functioning of scoreboards, and verifying rosters.
- Ensured that all rules were adhered to during the games.
- Communicated effectively with referees, coaches, players and other staff members as needed.
- Verified final scores at end of each quarter or overtime period.
- Updated scoreboard graphics with current information such as name changes and substitutions.
- Managed communication between teams regarding discrepancies in score keeping records.
- Conducted post-game review to confirm accuracy of scorekeeping records.
- Assisted with post-game activities including packing up equipment and reporting results to media outlets.
- Facilitated clear communication between staff members and the store owner by acting as a liaison for concerns or updates relating to daily operations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Contributed to store growth by identifying opportunities for improvement and implementing effective solutions.
- Improved efficiency with handling financial transactions accurately, balancing cash drawers, and processing returns or exchanges.
- Supported the store owner with administrative tasks such as scheduling appointments, managing emails, and coordinating events or meetings.
- Enhanced store reputation by consistently delivering high-quality service to both new and returning customers.
- Assisted in training new employees on store policies, procedures, and best practices for optimal performance within their roles.
- Provided exceptional customer service through active listening, addressing concerns promptly, and showing empathy toward customers'' needs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
YEOMAN
United States Navy, USN
12.2020 - 11.2023
- Assisted with the organization of office documents, filing, and data entry.
- Managed daily scheduling for Yeoman staff members.
- Coordinated meetings between senior personnel and other departments within the organization.
- Performed administrative duties such as typing reports, preparing agendas, and taking minutes at meetings.
- Answered phone calls and emails from clients and customers in a timely manner.
- Provided support to the Yeoman team by researching information and developing presentations.
- Compiled weekly reports on departmental activities for senior management review.
- Developed spreadsheets and databases to track project progress and outcomes.
- Maintained records of all incoming materials and outgoing products related to the department's operations.
- Prepared correspondence including letters, memos, faxes, emails.
- Updated employee contact lists on a regular basis.
- Monitored inventory levels of office supplies and equipment.
- Acted as a liaison between various departments within the organization to ensure smooth workflow processes.
- Kept stockroom clean and neat for maximum productivity.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Swept, mopped and washed down decks to remove dirt and debris.
- Stood watch in ships' bows or bridge wings to look for obstructions or locate navigational aids.
- Maintained government-issued certifications.
Tug Driver
FedEx
06.2018 - 11.2020
- Increased safety standards with strict adherence to maritime regulations and guidelines.
- Demonstrated exceptional navigational abilities during challenging weather conditions, ensuring successful completion of towing assignments.
- Contributed to a reduction in workplace accidents by prioritizing safe working practices at all times.
- Improved communication between team members by implementing clear and concise communication strategies during towing operations.
- Assisted in the successful completion of numerous towing projects, providing exceptional maneuvering skills.
- Maintained accurate records of vehicle usage, fuel consumption, and maintenance activities.
- Managed heavy loads effectively using specialized equipment such as winches, lines, and ropes.
- Conducted thorough pre-departure inspections to minimize potential risks before embarking on towing missions.
- Collaborated effectively with fellow crew members to ensure timely execution of assigned tasks.
- Completed necessary documentation accurately and efficiently, ensuring proper record-keeping for all towing operations.
- Enhanced tugboat efficiency by conducting regular maintenance checks and repairs.
Education
GED -
Alcorn State University
Lorman, MSSkills
- Attention to detail
- Organizing work stations
- Shipping and receiving
- Workplace safety
- Willingness to learn
- Proficient in Microsoft Word
- Hospitality and accommodation
- Collaboration and teamwork
- Area and facility cleaning
- Verbal and written communication
- Task prioritization
- Conflict resolution
- Cleaning
- Complaint resolution
- Call center operations
Timeline
Team Member
The UPS Store Inc.
01.2024 - 06.2025
Volunteer for Navy Recreational Basketball League
Unites States Navy
07.2021 - 11.2023
YEOMAN
United States Navy, USN
12.2020 - 11.2023
Tug Driver
FedEx
06.2018 - 11.2020
GED -
Alcorn State University