Brandi Miller
Louisville
Summary
Leveraging a Bachelor's in Robotics and Automation Engineering. Possesses a strong foundation in technical training, including Radiation Control certification, and customer service experience. Offers 5 years of diverse experience enhancing problem-solving and communication skills. Providing proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Slot Supervisor
Pearl River Resort Hotel and Casino
09.2024 - Current
- Evaluated employee performance regularly against established benchmarks for continuous improvement opportunities in productivity levels within the department.
- Contributed to a safe gaming environment by enforcing strict adherence to established policies regarding age verification, intoxication prevention measures, among others.
- Collaborated with other departments such as security, surveillance, and food and beverage operations for seamless integration of services offered within the establishment.
- Maintained accurate records of all transactions, including jackpots, payouts, and accounting logs.
- Improved customer satisfaction by addressing concerns and resolving issues promptly and professionally.
- Enhanced team performance by providing ongoing training and coaching to staff members.
Sales Associates
Dollar General
09.2022 - 12.2023
- Provided exceptional customer service, managed inventory levels, and executed sales transactions with accuracy while maintaining store cleanliness and organization at Dollar General
RCT Training
Alcorn
05.2022 - 08.2022
- Company Overview: RCT Training
- Participated actively in comprehensive Radiation Control training sessions, enhancing knowledge through group discussions and individual learning initiatives
- Demonstrated proficiency by successfully completing 20 quizzes, reinforcing understanding of key Radiation Control principles
- Achieved certification in Radiation Control by passing a rigorous exam, validating expertise and commitment to professional development
- RCT Training
Customer Service Representative
Graduation Alliance
05.2020 - 04.2021
- Managed a high volume of inbound and outbound calls, facilitating student enrollment in educational programs
- Maintained accurate records by documenting essential information and corresponding with parents through email and text messaging
- Demonstrated proficiency in data entry by typing and verifying contact information, ensuring the integrity of the enrollment process
Cashier
Panda Express
05.2019 - 04.2020
- Efficiently processed customer transactions and accurately managed cash register operations, ensuring a seamless ordering experience
- Maintained inventory levels and readied the store for subsequent shifts, contributing to the establishment's operational continuity
Stocker
Walmart
05.2018 - 07.2019
- Efficiently replenished inventory to maintain optimal stock levels on the sales floor, ensuring product availability for customer purchase
- Provided customer assistance by locating products and offering information, enhancing the shopping experience through attentive service
Education
Robotics and Automation Technology -
Alcorn State University
Lorman, MS05.2022
General Studies -
Louisville High School
Louisville, MS05.2018
Skills
- Professional Sales
- Teamwork
- Phone Etiquette
- Communication Skills
- Customer Service
- Software
- Radiation Control
- Photoshop
- Typing
- Data Entry
- Computer Skills
- Microsoft Office
- Project Management
- Creative Problem Solving
- CAD Software Proficiency
- Employee training
- Policy enforcement
- Cash handling expertise
- Sales promotion
Certification
Radiation Control Technician, 08/01/22
Timeline
Slot Supervisor
Pearl River Resort Hotel and Casino
09.2024 - Current
Sales Associates
Dollar General
09.2022 - 12.2023
RCT Training
Alcorn
05.2022 - 08.2022
Customer Service Representative
Graduation Alliance
05.2020 - 04.2021
Cashier
Panda Express
05.2019 - 04.2020
Stocker
Walmart
05.2018 - 07.2019
General Studies -
Louisville High School
Robotics and Automation Technology -
Alcorn State University
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