Brandon Crowell

• Diagnosed system malfunctions and implemented effective repairs, enhancing operational efficiency and reliability.
• Conducted routine inspections and maintenance on HVAC systems to ensure optimal performance and safety standards.
• Developed training materials for junior personnel, fostering skill growth and knowledge sharing within the team.
• Mentored junior specialists in best practices for installation procedures, ensuring adherence to safety protocols and regulatory compliance.
• Collaborated with team members and supervisors to ensure efficient execution of maintenance tasks and customer satisfaction.
• Maintained inventory of tools, refrigerants, replacement parts, and maintenance supplies.

• Maintained and updated the Computer Assisted Ordering (CAO) system, ensuring accurate inventory levels and optimal order quantities to meet customer demand.

• Assisted customers by providing product location information, pricing assistance, and support with heavy or bulk merchandise, maintaining high customer service standards.

• Communicated with supervisors and team members regarding inventory discrepancies, operational issues, and supply needs.

• Maintained clean, organized and safe work area, following sanitation and safety procedures to reduce hazards and maintain operational efficiency.

• Maintained and updated the Computer Assisted Ordering (CAO) system, ensuring accurate inventory levels and optimal order quantities to meet customer demand.

• Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.

• Assisted guests with check-in, check-out, reservations, account inquiries, ensuring a positive guest experience and adherence to hotel service standards.
• Assisted guests with check-in, check-out, reservations, and account inquiries, contributing to positive guest experiences and compliance with hotel service standards.
• Maintained detailed records of occupancy rates, room availability, and operational statistics to support management in daily operational planning.
• Utilized the Property Management System (PMS) to update reservations, manage room assignments, and maintain accurate guest records.
• Posted room charges, check, credit card transactions, taxes, and service fees to guest accounts while processing credit card transactions, cash payments, and electronic payments through the hotel Property Management System (PMS).
• Monitored lodging security and safety procedures during overnight shifts, safeguarding guests, staff, and hotel property.