Brandy Ford
Redwood
Summary
Professional banker skilled in customer relationship management, financial advising, and transaction processing. Proven track record in delivering client-focused solutions and meeting business objectives. Known for strong teamwork, adaptability, and communication skills. Adept at leveraging financial tools and resources to drive results and ensure client satisfaction.
Overview
17
17
years of professional experience
Work History
Personal Banker I
CADENCE BANK
Vicksburg, MS
08.2025 - Current
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Balanced cash drawer daily with zero discrepancies over XX months
- Maintained knowledge of banking policies, procedures, and regulations to provide accurate information to customers
- Handled confidential customer information securely in accordance with privacy guidelines
- Contributed to improving operational efficiency by suggesting process enhancements or automation opportunities
- Participated in ongoing training programs to stay updated on industry trends and enhance job performance
- Resolved complex account issues by conducting thorough research and working closely with other departments as needed
- Promoted bank products and services to customers based on their financial needs and goals
- Identified fraudulent activities and reported suspicious transactions to the appropriate authorities
Small Business Owner
Aunt B’s
Redwood, MS
05.2021 - 06.2025
- Open and closing of all cash registers.
- Schedule employees weekly
- Order all supplies
- Maintain and order groceries
- Make deposits
PSE Mail Processing Clerk (Seasonal)
Post Office USPS
Glen Allan, MS
10.2020 - 03.2021
- Took possession of daily mail, processed scans on time, and ran daily reports.
Billing Specialist
Culkin Water District
Vicksburg, MS
10.2019 - 03.2020
- Responsible for insuring the efficiency and quality of utility billing, and general accounting.
Program Technician
USDA Farm Agency
Vicksburg, MS
09.2018 - 10.2019
- 32 Hours/ Week
- Carrying out office duties to assist with the Program tech. Utilizes various types of computer programs.
- Daily office duties which include but not limited to Mail items, file notices, answer phone, assist customers, and carry out any task that come along
Teller III, Back-up Head Teller
TRUSTMARK NATIONAL BANK
Vicksburg, MS
08.2016 - 01.2018
- 40 Hours/Week
- Assisted Head Teller with daily duties including opening and closing of bank, ensuring and ordering supply of money, managing and balancing Cash Vault and responsible keyholder
- Balanced Automated Teller machines, Teller Cash Dispensers, Teller Cash Recyclers
- Processed standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies
- Processed 100 to 150 transactions per day while maintaining extreme attention to detail
- Generated and checked various reports including Teller Recap, Credit Card, and CTR (Currency Transaction Report)
- Utilized Atlas teller software, data entry, 10-key, and currency counting
- Selling and redeeming of U.S. Savings Bond applications to Federal Reserve
- Collaborated with all staff to ensure smooth branch operations
- Responded to customer service account inquiries directing customers to other services when necessary
- Performed various clerical duties including faxing, scanning and computing
- Performed light cleaning duties to maintain a clean environment for staff and customers
- Assisted in training of new tellers ensuring comprehensive education on bank policies and procedures
- Developed strong customer relationships
- Ensured positive customer experience not only by meeting their needs but also greeting all customers pleasantly, engaging in light conversation
Temporary Employee
Culkin Water District
Vicksburg, MS
11.2015 - 08.2016
- 40 Hours/Week
- Performed routine secretarial and administrative support work for the District
- Scheduled, coordinated, arranged, and confirmed new meter installation arrangement
- Answered, screened, and referred telephone calls from customers; responded to requests for information and complaints; referred requests or complaints to appropriate staff when necessary
- Organized and maintained record management system and various administrative files
- Assisted with special projects such as monitoring contracts, document management, and records retention
- Prioritized and organized own work, maintained critical deadlines, and coordinated with staff to ensure completion of the work
- Operated copiers and a variety of office equipment
- Performed duties in a professional manner and worked well with others
- Established and maintained cooperative working relationships with co-workers, customers and other agencies
- Observed safe work practices and safety methods; performed other duties as assigned
Teller I
TRUSTMARK NATIONAL BANK
Vicksburg, MS
02.2009 - 08.2011
- 40 Hours/Week
- Processed standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies
- Selling and redeeming of U.S. Savings Bond applications to Federal Reserve
- Offered support to co-workers to ensure smooth branch operations
- Responding to customer service account inquiries, directing customers to other services when necessary, and promoted various banking practices and special offers
- Greeted all customers pleasantly and professionally
Education
General Studies - General Studies
Hinds Community College
Vicksburg, MS01.2006
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Warren Central High School
Vicksburg, MSVocational - undefined
South Delta Vocational Complex
Rolling Fork, MS01.1994
Skills
- Clerical experience (2 years)
- Filing (5 years)
- Accounts receivable
- 10 key calculator
- Personal assistant experience
- Phone etiquette (10 years)
- Accounting
- Negotiation
- Records management
- Bookkeeping
- Microsoft office (4 years)
- Office Management (5 years)
- Document management
- Administrative experience
- Calendar management
- Data entry
- QuickBooks
- Accounts Payable
- Office experience
- Microsoft Outlook
Languages
English - Fluent
Timeline
Personal Banker I
CADENCE BANK
08.2025 - Current
Small Business Owner
Aunt B’s
05.2021 - 06.2025
PSE Mail Processing Clerk (Seasonal)
Post Office USPS
10.2020 - 03.2021
Billing Specialist
Culkin Water District
10.2019 - 03.2020
Program Technician
USDA Farm Agency
09.2018 - 10.2019
Teller III, Back-up Head Teller
TRUSTMARK NATIONAL BANK
08.2016 - 01.2018
Temporary Employee
Culkin Water District
11.2015 - 08.2016
Teller I
TRUSTMARK NATIONAL BANK
02.2009 - 08.2011
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Warren Central High School
Vocational - undefined
South Delta Vocational Complex
General Studies - General Studies
Hinds Community College