Brandy Stiles
Lake Cormorant
Summary
Dynamic and results-driven professional with a proven track record at Open Arms Animal Hospital and in customer service roles at Claire's Boutique and Mid-South Pool Builders. Excelled in enhancing clinic efficiency and customer satisfaction through expert laboratory skills and exceptional client communication. Demonstrated ability to improve patient outcomes and exceed sales targets by leveraging in-depth product knowledge and collaborative teamwork.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Vet Technician Assistant
Open Arms Animal Hospital
07.2014 - 01.2016
- Improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team.
- Performed laboratory tasks, such as blood draws and sample analysis, contributing to accurate diagnostics for patients.
- Provided compassionate care to animals, ensuring a positive experience during their visits to the clinic.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Streamlined record-keeping processes, updating patient files accurately and efficiently after each visit.
- Collaborated with fellow team members to provide comprehensive care for animals, resulting in improved patient outcomes.
- Enhanced patient care by assisting with medical procedures, including administering medications and vaccinations.
- Collaborated with veterinary staff in emergency situations, providing critical support during life-saving interventions.
CSR, Sales
Claire's Boutique
07.2005 - 05.2006
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.
- Provided personalized product recommendations based on customers'' needs and preferences.
- Collaborated with team members to exceed sales targets and achieve company goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Stayed current on company offerings and industry trends.
CSR, Sales
Mid-South Pool Builders
04.2001 - 09.2004
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.
- Provided personalized product recommendations based on customers'' needs and preferences.
- Responded to customer requests for products, services, and company information.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
Education
Medical Assisting - Medical
Delta Technical College
Horn Lake, MS05-2014
GED -
Northwest Community College Desoto
Southaven, MS05-2004
Skills
- Patient restraint
- Prescription filling
- IV catheter placement
- Client communication
- Phlebotomy techniques
- Medical record-keeping
- Laboratory skills
- Euthanasia assistance
Certification
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
Timeline
Vet Technician Assistant
Open Arms Animal Hospital
07.2014 - 01.2016
CSR, Sales
Claire's Boutique
07.2005 - 05.2006
CSR, Sales
Mid-South Pool Builders
04.2001 - 09.2004
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
Medical Assisting - Medical
Delta Technical College
GED -
Northwest Community College Desoto
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