Brayden Ward
Belden,MS
Summary
Dynamic Senior Customer Service Supervisor at Walmart with a proven track record in enhancing customer satisfaction and resolving complex issues. Skilled in workload management and staff motivation, I successfully led a team to improve service levels and streamline appointment coordination, driving significant improvements in customer experience.
Overview
5
5
years of professional experience
Work History
Senior Customer Service Supervisor
Walmart
11.2020 - Current
- Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
- Monitored customer feedback to identify areas of improvement in customer experience.
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Education
Bachelor of Science - Business Administration And Management
Itawamba Community College
Fulton, MS05-2026
High School Diploma -
Mooreville High School
Mooreville05-2018
Skills
- Service level agreements
- Workload management
- Reporting and documentation
- Innovation and creativity
- Staff motivation
- Customer satisfaction
- Sales support
- Call center experience
- Payment management
- Customer needs assessment
- Email management
- Team collaboration
- Live chat support
Timeline
Senior Customer Service Supervisor
Walmart
11.2020 - Current
Bachelor of Science - Business Administration And Management
Itawamba Community College
High School Diploma -
Mooreville High School
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