Breeon Madison
Jackson,MS
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
BENEFITS PROGRAM SPECIALIST
Mississippi Department of Human Services
03.2024 - Current
- Assist the elderly with obtaining benefits
- Screen calls and answers questions
- Research services and agencies
- Make referrals to various services and agencies
- Maintain caseloads regarding senior citizens sixty and older that request government assistance
- Increased employee satisfaction through timely resolution of benefits-related questions and concerns.
- Conducted regular presentations on available benefits, increasing awareness among employees about their options.
- Managed relationships with external vendors such as insurance carriers and retirement plan administrators, ensuring optimal service levels for the organization.
- Worked closely with third-party administrators to resolve issues related to claims processing and reimbursements effectively.
BSW INTERN STUDENT
Mississippi Department of Child Protective Services
08.2023 - 12.2023
- Implemented evidence-based interventions to address specific client challenges, leading to improved coping skills and overall mental health.
- Navigated complex legal requirements surrounding privacy concerns while advocating tirelessly on behalf of clients'' rights and best interests.
- Participated in professional development opportunities to stay current on best practices within social work field, continually improving service delivery methods.
- Organized events and workshops to promote client engagement, skill development, and knowledge building.
- Facilitated referrals from partner agencies by building strong professional networks within local human services organizations.
- Enhanced client experience by conducting thorough assessments and developing personalized care plans.
- Assisted case managers in coordinating services for families, resulting in better support for individuals and their needs.
- Provided crisis intervention support as needed, connecting clients with appropriate resources and follow-up care.
- Enhanced team cohesion through effective communication strategies during staff meetings, resulting in increased collaboration between departments.
- Advocated for clients to assure respected rights and wishes.
Barista
Starbucks, Barista
06.2018 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Master of Science - Social Work
Louisiana State University
Baton Rouge, LA05.2026
Bachelor of Science - Social Work
Jackson State University
Jackson, MS12.2023
Associate of Arts - General Studies
Hinds Community College
Raymond, MS05.2021
Skills
- Microsoft Office
- Employee Relations
- Research and analysis
- Benefits Administration
- Human Resources
- Verbal and written communication
- Written and oral communication
- Relationship Building
- Documentation And Reporting
- Problem-Solving
- Teamwork and Collaboration
- Multitasking
- Critical Thinking
- Active Listening
Certification
Certified in Cardiopulmonary Resuscitation (CPR)
Activities
- Dean's List Student
- Member, BSW Social Work Student Association
Timeline
BENEFITS PROGRAM SPECIALIST
Mississippi Department of Human Services
03.2024 - Current
BSW INTERN STUDENT
Mississippi Department of Child Protective Services
08.2023 - 12.2023
Barista
Starbucks, Barista
06.2018 - 08.2023
Master of Science - Social Work
Louisiana State University
Bachelor of Science - Social Work
Jackson State University
Associate of Arts - General Studies
Hinds Community College
Certified in Cardiopulmonary Resuscitation (CPR)
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