Brenda Rupert
Buyer Market
Hattiesburg
1
Language
21
years of professional experience
Results-driven Retail Management Professional experienced in enhancing customer satisfaction and optimizing store operations. Achieved sales growth through effective team leadership and inventory management strategies. Focused on creating positive shopping experiences and fostering collaborative environments.
Work History
Store Manger
8 Months- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and supervised staff on product knowledge and customer service best practices.
- Implemented visual merchandising strategies to enhance product visibility and appeal.
- Coordinated inventory management, ensuring stock levels met demand without excess.
- Resolved customer inquiries and complaints to maintain positive shopping experiences.
- Monitored sales performance and identified areas for improvement to drive revenue growth.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
1 Year 3 Months- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Executed cash handling procedures, maintaining accuracy during transactions and end-of-day reconciliations.
- Supported inventory management by tracking stock levels and organizing merchandise displays.
- Collaborated with team members to uphold store cleanliness and organization standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Assistant Manager
5 Years 11 Months- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Trained new employees on company policies, procedures, and effective customer service techniques.
- Analyzed sales data to identify trends, contributing to informed decision-making for promotions and inventory orders.
- Participated in visual merchandising initiatives, aligning product presentation with brand standards and promotions.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Led weekly team meetings to discuss goals and review performance, fostering a culture of continuous improvement.
Store Manager
2 Years 2 Months- Supervised daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored staff on sales techniques and customer service best practices.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Developed promotional displays and executed marketing strategies to drive customer engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Stocker/Csm/Store Planning/Assistant Manager
8 Years 5 Months- Stocked shelves efficiently to enhance product visibility and accessibility.
- Organized inventory in accordance with store layout and merchandising guidelines.
- Assisted customers in locating products, ensuring a positive shopping experience.
- Developed strategies for optimizing shelf space, increasing product turnover rates.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Monitored stock levels regularly, coordinating with management for timely replenishment.
- Trained new team members on stocking procedures and safety protocols.
- Implemented improvements to stocking processes, reducing time spent on restocking tasks.
- Led team efforts during peak hours to maintain store organization and cleanliness.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day's business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Managed timely and effective replacement of damaged or missing products.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Created and enforced detailed organization processes to increase quality and service standards.
- Worked with customers to pack items according to specific desires and requirements.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Completed inventory accounts to keep records current and promote accurate ordering.
Education
High School Diploma
Skills
Store operations
Service management
Customer relations
Employee training
Visual merchandising
Retail management
Service leadership
Problem-solving
Customer service
Languages
English
Timeline
Store Manger
Buyer Market
10.2025 - 06.2026Read More
Assistant Manager
Ollies Bargain Outlet
01.2024 - 04.2025Read More
Assistant Manager
Dirt Cheap
08.2017 - 07.2023Read More
Store Manager
Family Dollar
06.2013 - 08.2015Read More
Stocker/Csm/Store Planning/Assistant Manager
Walmart
01.2005 - 06.2013Read More
Hattiesburg High School
High School Diploma
Read More