Brenna Belfor
Nettleton
Summary
Dynamic and results-oriented professional with a robust background in sales and a focus on human relations and recruitment. Highly organized and self-motivated, with a positive attitude and the ability to thrive in fast-paced environments. An inclusive leader with exceptional written and oral communication skills, complemented by strong interpersonal abilities that foster effective collaboration. Adept at researching and analyzing complex situations to propose proactive and innovative solutions that drive success.
Overview
10
10
years of professional experience
Work History
Client Support Specialist
Neiman Marcus
01.2020 - 12.2025
- Analyzed customer feedback to tailor services, resulting in improved client retention.
- Facilitated over 50 calls each day to support client inquiries and enhance service delivery.
- Resolved client concerns efficiently, maintaining brand reputation and loyalty.
- Addressed customer questions and concerns related to orders, ensuring clarity on refunds, exchanges, and tracking processes.
- Answer detailed questions on products and company policies.
- Provided effective solutions to customer inquiries via phone, chat, and email to enhance satisfaction.
- Maintain detailed records of customer interactions.
- Coordinated with clients to ensure accurate and timely order placements.
Recruiter
White Rock Medical Center
12.2018 - 01.2020
- Conduct candidate assessments to boost team satisfaction and placement success.
- Enhanced hiring efficiency by managing over 50 inbound and outbound calls daily regarding recruitment inquiries.
- Develop talent acquisition strategies to reduce time-to-hire and maintain quality.
- Collaborate with department heads to refine job requirements and recruitment campaigns.
- Developed comprehensive talent assessment frameworks integrating behavioral metrics and skill evaluations to identify top-tier candidates for specialized roles
- Established strategic partnerships with professional organizations to build robust talent pipelines, enhancing candidate quality and cultural alignment
Eligibility Counselor
Baylor University Medical Center
11.2015 - 12.2018
- Streamlined government assistance program screening process, managing complex eligibility assessments for Medicare, Medicaid, and Social Security benefits
- Conducted comprehensive patient interviews to evaluate program qualification, ensuring accurate documentation and compliance with federal guidelines
- Developed efficient case management protocols for Crime Victims program applications, enhancing document processing workflow
- Implemented patient-centered approach in benefits counseling, facilitating seamless application processes across multiple assistance programs
- Reviewed and verified documentation to ensure compliance with regulatory standards.
- Educated patients on available resources and benefits, enhancing access to care.
Education
Bachelor of Science - Psychology
University of Southern Mississippi
Hattiesburg, MSSkills
- Microsoft Office Suite
- Problem-solving
- Analytical skills
- Conflict resolution
- Sales Strategy
- Client Engagement
- Recruitment
- Relationship Management
- Team Building
- Documentation
- Organization
- Customer Service
- Effective Communicator (Oral and written)
- Independent thinker
- Collaborator
- Rapport Builder at any level
- Detail Oriented
- Account Management
- Team Leadership
- Networking
- Marketing
- Active Listening
- Strategic Planning
- Time Management
- Empathy and patience
- Support inquiry assistance
Timeline
Client Support Specialist
Neiman Marcus
01.2020 - 12.2025
Recruiter
White Rock Medical Center
12.2018 - 01.2020
Eligibility Counselor
Baylor University Medical Center
11.2015 - 12.2018
Bachelor of Science - Psychology
University of Southern Mississippi