Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenyetta Edwards

Quitman

Summary

Dedicated customer care representative with expertise in effective communication, problem resolution, and product knowledge. Proven ability to educate customers and enhance service processes.

Overview

4
4
years of professional experience

Work History

Customer Care Representative

Omega Healthcare
01.2024 - Current
  • Assisted customers with inquiries regarding healthcare services and billing issues.
  • Collaborated with team members to enhance communication processes, improving response time for customer inquiries.
  • Educated customers on navigating online portals and accessing resources.
  • Resolved customer inquiries over the phone and via email, ensuring timely assistance and satisfaction.
  • Executed customer account changes using proprietary software, maintaining accuracy and data integrity.

Customer Service Representative

OneCall CM
08.2022 - 01.2024
  • Assisted customers with inquiries, delivering tailored product information to enhance understanding.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Asked probing questions to identify service needs and entered information accurately into electronic systems to ensure efficient follow-up.

Dispatcher

Trident Care
12.2021 - 07.2022
  • Managed real-time communication between field staff and healthcare facilities.
  • Coordinated transport schedules to ensure timely delivery of medical personnel and equipment.
  • Updated records of driver locations, delays, and cancellations to enhance communication with field staff.
  • Maintained precise records of dispatch activities and service logs to facilitate operational transparency.
  • Scheduled loads according to priority and available equipment.

Education

Graduate Certificate - Health Information Management

Blue Cliff College
Gulfport, MS
01-2020

High School Diploma -

Southern Choctaw High School
Gilbertown, AL
01-2009

Skills

  • Inbound customer service
  • Customer relations
  • Call management
  • Email communication
  • Problem-solving
  • Product knowledge
  • Brand representation
  • Project management
  • Decision trees
  • Security verification

Timeline

Customer Care Representative

Omega Healthcare
01.2024 - Current

Customer Service Representative

OneCall CM
08.2022 - 01.2024

Dispatcher

Trident Care
12.2021 - 07.2022

Graduate Certificate - Health Information Management

Blue Cliff College

High School Diploma -

Southern Choctaw High School
Brenyetta Edwards