Dedicated customer care representative with expertise in effective communication, problem resolution, and product knowledge. Proven ability to educate customers and enhance service processes.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Omega Healthcare
01.2024 - Current
Assisted customers with inquiries regarding healthcare services and billing issues.
Collaborated with team members to enhance communication processes, improving response time for customer inquiries.
Educated customers on navigating online portals and accessing resources.
Resolved customer inquiries over the phone and via email, ensuring timely assistance and satisfaction.
Executed customer account changes using proprietary software, maintaining accuracy and data integrity.
Customer Service Representative
OneCall CM
08.2022 - 01.2024
Assisted customers with inquiries, delivering tailored product information to enhance understanding.
Answered customer inquiries and provided accurate information regarding products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Asked probing questions to identify service needs and entered information accurately into electronic systems to ensure efficient follow-up.
Dispatcher
Trident Care
12.2021 - 07.2022
Managed real-time communication between field staff and healthcare facilities.
Coordinated transport schedules to ensure timely delivery of medical personnel and equipment.
Updated records of driver locations, delays, and cancellations to enhance communication with field staff.
Maintained precise records of dispatch activities and service logs to facilitate operational transparency.
Scheduled loads according to priority and available equipment.
Education
Graduate Certificate - Health Information Management
Blue Cliff College
Gulfport, MS
01-2020
High School Diploma -
Southern Choctaw High School
Gilbertown, AL
01-2009
Skills
Inbound customer service
Customer relations
Call management
Email communication
Problem-solving
Product knowledge
Brand representation
Project management
Decision trees
Security verification
Timeline
Customer Care Representative
Omega Healthcare
01.2024 - Current
Customer Service Representative
OneCall CM
08.2022 - 01.2024
Dispatcher
Trident Care
12.2021 - 07.2022
Graduate Certificate - Health Information Management