Briana Foshee
Biloxi
Summary
Upbeat, customer-focused Sales Associate with years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Vera Bradley
10.2024 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Key Holder
The Fragrance Outlet
02.2024 - 10.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Optician
Tri-County Eye Clinic
10.2022 - 11.2023
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Boutique Associate
Scarlet Pearl Casino
03.2022 - 10.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Managed cash register operations using POS system and processed sales and returns.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Built lasting relationships with clientele through attentive follow-ups after purchase experiences, fostering loyalty among customers.
Team Lead
Vera Bradley
07.2021 - 03.2022
- Delegated daily tasks to team members to optimize group productivity.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Coached other employees in customer service strategies and successful selling techniques.
- Helped customers find specific products, answered questions and offered product advice.
- Responded to customer complaints with professionalism and offered suitable solutions or requested assistance of supervisor.
Stock Associate
Vera Bradley
04.2019 - 03.2022
- Perform sales floor work, such as assisting customers, stocking shelves, or taking inventory
- Receive, open, unpack, and issue floor merchandise
- Clean display cases, shelves, and aisles
- Answer customers' questions, and provide information or procedures and policies
- Greet customers and ascertain what each customer needs
- Describe Merchandise and explain use
- Recommend, select, and help locate or obtain merchandise based on customer needs
- Compute sale prices, total purchases, and receive and process cash or credit payment.
Dishwasher
Catfish Hut
07.2013 - 09.2014
- Maintain kitchen work area, equipment, or utensils in clean and orderly condition
- Clean or prepare various foods for cooking or serving
- Place clean dishes, utensils, or cooking equipment in storage areas
- Stock supplies such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars
- Clean and sanitize work areas
- Assist cooks and kitchen staff with various tasks as needed.
Cashier
McKEE'S Grocery and Hardware
07.2012 - 07.2013
- Greet customers entering the establishment
- Maintain clean and orderly checkout areas
- Answer customers' questions, and provide information on procedures or policies
- Itemize and total customer merchandise selection at the checkout counter
- Pack customer purchases in bags or cartons
- Compare merchandise invoices to items actually received to ensure that shipments are correct
- Skills
- Active Listening
- Customer care
- Time Management
- Dependable
- Flexibility
- Reliable
- Adaptability
- Complex problem solving
- Hard Worker
- Fast Learner
Education
High School Diploma -
Parkview Baptist
Skills
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Building Customer Relationships and Loyalty
- Customer Service
- Merchandising and Display
- Honest and Dependable
- Time Management
- Goal-Driven
- Reliable and Responsible
- Cash Handling
Contact
Biloxi, MS 39532
Timeline
Assistant Manager
Vera Bradley
10.2024 - 01.2025
Key Holder
The Fragrance Outlet
02.2024 - 10.2024
Optician
Tri-County Eye Clinic
10.2022 - 11.2023
Boutique Associate
Scarlet Pearl Casino
03.2022 - 10.2022
Team Lead
Vera Bradley
07.2021 - 03.2022
Stock Associate
Vera Bradley
04.2019 - 03.2022
Dishwasher
Catfish Hut
07.2013 - 09.2014
Cashier
McKEE'S Grocery and Hardware
07.2012 - 07.2013
High School Diploma -
Parkview Baptist
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